Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.3
2,097 Reviews
Call Dealership (708) 720-2000

5525 Miller Circle

Matteson, IL

60443

Directions

By Type

Showing 2,097 reviews

October 19, 2021

I do not find the service department to be that service orientated or friendly at all. More

by Carolyntbellamy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, John Kukulka
Report | Print
Oct 19, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Carolyn, thank you very much for your recent visit with us and time on this review. Very sorry to hear you did not receive a 100% visit. That is disheartening. Our Customer Service Manger Jessica would be more than happy to help at 708-720-7363. If there are any chances to improve or correct a department. She is ready and willing to help!

Oct 19, 2021 -

Carolyntbellamy responded

The setvice department has been that same way for over the last three years. There was one advisor that the experience was the best customer I have recieved. Don't care for the service department.

October 18, 2021

Give customer an estimated waiting time for work that will be done to their vehicle More

by deloresedrandall
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Bill Neibert
Report | Print
Oct 22, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

October 18, 2021

I reported a nail in my tire that wasn't looked at at all. Disappointed More

by tjohnson773
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vinny
Report | Print
Oct 18, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello tjohnson773. Thank you for bringing this our attention. This is very important for us to correct ASAP. Please contact Jessica our Customer Service Manager at 708-720-7363. She will make sure this is taken care of immediately.

Oct 19, 2021 -

tjohnson773 responded

Thank you but I have taken the car elsewhere to have the tire repaired. Tracy

October 18, 2021

Mark went the extra mile to get my car in and scheduled a complete engine replacement More

by ccla613790
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Report | Print
Oct 22, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, thank you so much for your positive comments about Mark. Thank you again for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

October 18, 2021

During each visit at this dealership has been nothing less than wonderful. Everyone is Professionals and willing to help I enjoy going to the parts department which I find to be very helpful and I’m than More

by Chloe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes, JOSEPH Gromala, Chistopher Baker
Report | Print
Oct 22, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 18, 2021

Always treated with respect and courtesy. The completion of service is usually done very timely. More

by ruth-gillespie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Report | Print
Oct 22, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 18, 2021

I just wanted to take a minute to share how much I appreciated Sam and his commitment to helping me purchase my vehicle. His communication was great and he kept me informed every step of the way. I wo More

by Stacy H.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Sodre
Report | Print
Oct 22, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 18, 2021

Easy to get appointment. Clear communication with service advisors at time of appointment. Punctual and professional. More

by carol_bullock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Viny
Report | Print
Oct 22, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 16, 2021

The service was courteous and efficient. I appreciate the service I receive at this location. More

by Tony708
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Report | Print
Oct 18, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Arnie Bauer Buick GMC Cadillac

October 15, 2021

Everything was great!!! I drove a long way to purchase my new to me car and was very pleased!! Thank you so much!!! 😊 More

by jodum72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cleetus, Jonathan Larson
Report | Print
Oct 18, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

1
...
43
44
45
...
210