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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.3
2,097 Reviews
Call Dealership (708) 720-2000

5525 Miller Circle

Matteson, IL

60443

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Showing 2,097 reviews

November 08, 2021

Arnie bauer GMC Cadillac was the best choice to buy my new GMC the sales personel are great and so was the price. More

by THOMAS.BUSA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret Pechtold, Kyle Victor, Cody Bakr
Report | Print
Nov 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

November 08, 2021

Very good service, and didn't wait long everything was taken care of and they listened to my co concerns. More

by edrena_miller
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Nov 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again soon!

November 08, 2021

As always totally satisfied with service department and staff. Thank you for the great service rendered per Recall More

by Kditusa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Report | Print
Nov 13, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Arnie Bauer Buick GMC Cadillac. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

November 03, 2021

Excellent customer service, and thank you for the espresso while I waited for my oil change. Most importantly, I appreciate that everyone is still wearing a mask at the dealership. Adam Estes was eff More

by florencemarien75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Nov 07, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to Adam here at Arnie Bauer Buick GMC Cadillac! We are always more than happy to assist you if anything else comes up. Take care!

November 03, 2021

Did a great job. Service guy did everything he said. Was prompt on all information. More

by Jesposito2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, Jessica McCormick, Mark Snyder, David Steffan, Chistopher Baker, John Kukulka
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Nov 07, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we're happy you found our staff to be so supportive during your experience here at Arnie Bauer Buick GMC Cadillac. We are always more than happy to assist you if anything else comes up. Take care!

November 03, 2021

I've been a customer of Bauer for over 25 years there is no other service center I would let service my vehicles, everyone here is top notch. More

by KEYLOCKUP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert, David Steffan
Report | Print
Nov 07, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 02, 2021

Dealerships are only as good as the people who work there. Remember that.Your dealership has some of the best.Remember that too. More

by marylfish
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vinney
Report | Print
Nov 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

November 02, 2021

The service writers are polite and will go over all of the charges with you. More

by glcplc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Nov 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

November 02, 2021

Great customer Service ! Waiting area always clean Great customer Service ! Waiting area always clean Friendly staff complete jobs as promised Very easy to communicate with More

by carolsfox7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Nov 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

November 01, 2021

My car was towed to the dealership for a warranty problem and I was not given a loaner car. I had to get a rental car to get to work and to other appointments. More

by marsalis_1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Diehl
Report | Print
Nov 03, 2021 -

Arnie Bauer Buick GMC Cadillac responded

We are sorry to hear this unfortunate experience. When there is a warranty repair the rental should be taken care of via the manufacture. We are hoping that was the case here! Please contact our Customer Service Manager Jessica at 708-720-7363. She will be more than happy to help you. At this time with the inventory shortage it has been extremely difficult to maintain a courtesy fleet. For that we greatly apologize and greatly appreciate your continued business not to mention patience. We apologize for any inconvenience. Please reach out to Jessica with any concerns you may have.

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