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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.3
2,094 Reviews
Call Dealership (708) 720-2000

5525 Miller Circle

Matteson, IL

60443

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Showing 2,094 reviews

November 03, 2021

Excellent customer service, and thank you for the espresso while I waited for my oil change. Most importantly, I appreciate that everyone is still wearing a mask at the dealership. Adam Estes was eff More

by florencemarien75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Nov 07, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to Adam here at Arnie Bauer Buick GMC Cadillac! We are always more than happy to assist you if anything else comes up. Take care!

November 03, 2021

Did a great job. Service guy did everything he said. Was prompt on all information. More

by Jesposito2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, Jessica McCormick, Mark Snyder, David Steffan, Chistopher Baker, John Kukulka
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Nov 07, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we're happy you found our staff to be so supportive during your experience here at Arnie Bauer Buick GMC Cadillac. We are always more than happy to assist you if anything else comes up. Take care!

November 03, 2021

I've been a customer of Bauer for over 25 years there is no other service center I would let service my vehicles, everyone here is top notch. More

by KEYLOCKUP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert, David Steffan
Report | Print
Nov 07, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 02, 2021

Great customer Service ! Waiting area always clean Great customer Service ! Waiting area always clean Friendly staff complete jobs as promised Very easy to communicate with More

by carolsfox7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Nov 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

November 02, 2021

Dealerships are only as good as the people who work there. Remember that.Your dealership has some of the best.Remember that too. More

by marylfish
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vinney
Report | Print
Nov 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

November 02, 2021

The service writers are polite and will go over all of the charges with you. More

by glcplc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Nov 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

November 01, 2021

My car was towed to the dealership for a warranty problem and I was not given a loaner car. I had to get a rental car to get to work and to other appointments. More

by marsalis_1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Diehl
Report | Print
Nov 03, 2021 -

Arnie Bauer Buick GMC Cadillac responded

We are sorry to hear this unfortunate experience. When there is a warranty repair the rental should be taken care of via the manufacture. We are hoping that was the case here! Please contact our Customer Service Manager Jessica at 708-720-7363. She will be more than happy to help you. At this time with the inventory shortage it has been extremely difficult to maintain a courtesy fleet. For that we greatly apologize and greatly appreciate your continued business not to mention patience. We apologize for any inconvenience. Please reach out to Jessica with any concerns you may have.

October 29, 2021

Great dealership, great people, great service and great parts . I feel they care you and your car. More

by OLLIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, JOSEPH Gromala, David Steffan
Report | Print
Nov 01, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, thank you so much for your positive comments about Arnie Bauer Buick GMC Cadillac! We look forward to your next visit! Take care!

October 29, 2021

I know my car needs additional maintenance but when it’s close to closing for the day, they aren’t as thorough no so they pursue getting the needed main completed either at the time or at a later date. More

by cynaraed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Nov 01, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again soon! We are disappointed to learn of your experience here, but will take this opportunity to improve. We hope to be of service to you again in the future. Best wishes, Arnie Bauer Buick GMC Cadillac

October 27, 2021

The staff are always polite and friendly. Courteous. Service provided in a timely manner. Reasonable rates. More

by Anitra
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, John Kukulka
Report | Print
Oct 30, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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