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Arnie Bauer Buick GMC Cadillac

Overview Reviews (2,097) Inventory (295)

Arnie Bauer Buick GMC Cadillac

Name: Arnie Bauer Buick GMC Cadillac
Address: 5525 Miller Circle, Matteson, IL, 60443, US
Telephone: (708) 720-2000
Rating: 4.3

4.3

2,097 Reviews

5525 Miller Circle, Matteson, Illinois 60443

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Sales: (708) 720-2000

Service: (708) 720-7398

Parts: (708) 720-7300

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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview

Reviews

Vehicles

4.3

2,097 Reviews

Call Dealership (708) 720-2000

5525 Miller Circle

Matteson, IL

60443

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4.3

2,097 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Overview Reviews (2,097) Inventory (295)

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Sales: (708) 720-2000

Service: (708) 720-7398

Parts: (708) 720-7300

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Showing 2,097 reviews

December 09, 2021

SERVICE VISIT

I purchased a 2015 Cadillac SRX on August 6, lest then a week I had to bring it back for the headlamps, and the safety blindside alert zone on the left driver side, they just changed the bulb on the headlam week I had to bring it back for the headlamps, and the safety blindside alert zone on the left driver side, they just changed the bulb on the headlamp, when they new that it needed a new headlamp Assembly. Well needless to say, It went out again and I had to waste time out of my day to get the problem fix. After being stoped by the police. As for the safety blindside alert zone I’m keep getting the running around saying that it not covered, I feel that if the vehicle went through inspections and then they would have caught all the problems. I brought it to their attention less then 30 days of purchase. Next stop is the BBB. I’m not the most happy customer. More

by c_s_lowe

Verified Customer

Customer Service

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Price

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Recommend Dealer

Employees Worked With

I don’t have the name

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Dec 11, 2021 -

Arnie Bauer Buick GMC Cadillac responded

We greatly apologize for the issues you are having. It is imperative that we speak with you to correct this. Please contact our CS Manager Jessica at 708-720-7363 at your earliest opportunity. She will make the next steps in helping you. Our apologies again. We look forward to speak with you soon.

December 09, 2021

SERVICE VISIT

Easy to schedule, great service, and friendly staff. I was in and out sooner than expected. was in and out sooner than expected. More

by Mzejp1

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Adam Estes

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December 08, 2021

SERVICE VISIT

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by fatfolk2

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Mark Diehl

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December 08, 2021

SERVICE VISIT

Very satisfied with the service I received,prompt and efficient..will recommend arnie Bauer to a friend. efficient..will recommend arnie Bauer to a friend. More

by Charleshicks3711

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Jessica McCormick

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December 08, 2021

SERVICE VISIT

Staff always willing to answer a question or let u know they must ask another staff member. Perfect they must ask another staff member. Perfect More

by eacermaked ccermak

Verified Customer

Customer Service

Friendliness

Recommend Dealer

Yes

Employees Worked With

Bill Neibert

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December 08, 2021

SERVICE VISIT

Came in for a recall and oil change the service and service worker was knowledgeable and great dealing with me !!!!!! service worker was knowledgeable and great dealing with me !!!!!! More

by b

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Jessica McCormick

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December 07, 2021

SERVICE VISIT

Never had a bad experience with the service department. Very friendly employees who have your best interest in mind Very friendly employees who have your best interest in mind More

by Silverado LTZ

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Bill Neibert

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December 06, 2021

SERVICE VISIT

These guys did an excellent job. It’s a brand new car so it was difficult to diagnose the issue. They got Buick involved, came up with the solution and it is fixed perfectly! They come highly recommended! it was difficult to diagnose the issue. They got Buick involved, came up with the solution and it is fixed perfectly! They come highly recommended! More

by ChiTownGirl

Verified Customer

Customer Service

Friendliness

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Mark Diehl

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December 04, 2021

SERVICE VISIT

The Arnie Bauer experience is not same. Not engaging as in the past. Just okay. in the past. Just okay. More

by managerd55

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Mark Diehl, Bill Neibert, Jessica McCormick

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Dec 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Managerd55, thank you for your time with us. I do apologize for the less than satisfactory visit. How can I better assist you? My name is Jessica, the CS Manager at Arnie Bauer. Your time with us is very important to me and the staff. I'd like to get a better understanding of your experience. Please contact me direct at 708-720-7363. I will be more than happy to help. Most importantly learn how to make this a better experience in the future.

December 04, 2021

SERVICE VISIT

They missed diagnosis the problem with my Car costing me more money plus I'm out of town missing work more money plus I'm out of town missing work More

by Darnellmarkham57

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Employees Worked With

Mark Diehl

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Dec 04, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for the review. I am having the customer service manager reach out to you on Monday. Please let us know if there is anything we can do in the meantime. 708-720-7363 is Jessica McCormick's number if you have any questions.

Arnie Bauer Buick GMC Cadillac

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