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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.3
2,094 Reviews
Call Dealership (708) 720-2000

5525 Miller Circle

Matteson, IL

60443

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Showing 2,094 reviews

December 08, 2021

Very satisfied with the service I received,prompt and efficient..will recommend arnie Bauer to a friend. More

by Charleshicks3711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica McCormick
Report | Print
December 08, 2021

Staff always willing to answer a question or let u know they must ask another staff member. Perfect More

by eacermaked ccermak
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Report | Print
December 08, 2021

Came in for a recall and oil change the service and service worker was knowledgeable and great dealing with me !!!!!! More

by b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica McCormick
Report | Print
December 07, 2021

Never had a bad experience with the service department. Very friendly employees who have your best interest in mind More

by Silverado LTZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Report | Print
December 06, 2021

These guys did an excellent job. It’s a brand new car so it was difficult to diagnose the issue. They got Buick involved, came up with the solution and it is fixed perfectly! They come highly recommended! More

by ChiTownGirl
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
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December 04, 2021

The Arnie Bauer experience is not same. Not engaging as in the past. Just okay. More

by managerd55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Bill Neibert, Jessica McCormick
Report | Print
Dec 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Managerd55, thank you for your time with us. I do apologize for the less than satisfactory visit. How can I better assist you? My name is Jessica, the CS Manager at Arnie Bauer. Your time with us is very important to me and the staff. I'd like to get a better understanding of your experience. Please contact me direct at 708-720-7363. I will be more than happy to help. Most importantly learn how to make this a better experience in the future.

December 04, 2021

They missed diagnosis the problem with my Car costing me more money plus I'm out of town missing work More

by Darnellmarkham57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Diehl
Report | Print
Dec 04, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for the review. I am having the customer service manager reach out to you on Monday. Please let us know if there is anything we can do in the meantime. 708-720-7363 is Jessica McCormick's number if you have any questions.

December 01, 2021

Never been disappointed with dealing with Arnie Bauer. Our salesman Tom Sinon knew exactly what we wanted in a lease. Always a great experience dealing with Arnie Bauer! More

by drstolarek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Sinon
Report | Print
Dec 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

December 01, 2021

Although the appointment went well, the service performed did not resolve my issue. My Radio display is still malfunctioning the same prior to the service visit. Freezing Display Panel (non responsive) More

by reggiejames
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Neibert
Report | Print
Dec 01, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your review. We will have our customer service manager reach out to you tomorrow to see if we can resolve this issue for you. Her name is Jessica McCormick and her number is 708-720-7363 if you need to reach her sooner. We are sorry to hear that this has happened.

December 01, 2021

Bill Neibert and everyone in the Service Department takes great care of us! They are the BEST!!! More

by Fusion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Bill Neibert
Report | Print
Dec 06, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Arnie Bauer Buick GMC Cadillac! Please don't hesitate to reach out to us if there's anything more we can do!

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