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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.3
2,097 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,097 reviews

December 15, 2021

I was greeted right away. I was shown respect and my car was handled with care. I was advised on upcoming maintenance that needs to be completed. I would recommend this dealership to family and friends. More

by anitahaire
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Jessica McCormick, Chistopher Baker, John Kukulka
December 15, 2021

Arnie Bauer Buick GMC Cadillac is fantastic! I would highly recommend them for oil changes & service repairs. Mark was efficient and wonderful to work with when I needed new tires! He also helped me ge More

by Ann B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Jessica McCormick
December 15, 2021

Highly upset at the customer service rendered. Dropped my vehicle off at 8 30 am. At 5 30 pm i realized i haven't been reach upon. When i called i was told car wasn't being looked at and Technicians were More

by Don
Recommend Dealer
No
Employees Worked With
I believe name was Angela
Dec 16, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello Don, We are sincerely sorry for the delay in repairs. This is certainly not a reflection on how we do business. There are certainly many platforms here that we are able to utilize when contacting our customers on repair progress. Please contact our Customer Service Manager Jessica at 708-720-7363. She will be more than happy to help you and update you on all vehicle status.

More
December 13, 2021

Came in for a recall service greeted by shop manager right away and was taken care of within a hour of getting there great service and extremely quick More

by Richkomar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Steffan
December 13, 2021

Very polite and professional. They were informative and had it done before when they said. More

by talena1029
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
December 11, 2021

Staff is always confident with answers to my questions which makes me comfortable dealing with Arnie Bauer dealership. More

by eacermaked ccermak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norm Mitchell, Mark Diehl, Bill Neibert
December 11, 2021

Well my experience this time was with someone I hadn't normally seen. While I always have a pleasant experience with other staff members, I must say he was an absolute delight! He was very warm, welcomin More

by finley-paris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I'm sorry I don't remember his name, but it was the patching who checked me in for my November visit.
December 11, 2021

The service staff at Arnie Bauer is excellent. They answered all of my questions and returned my car quickly. Thanks for everything. More

by carpetworshiper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes
December 10, 2021

They were friendly when they meet you at your car. I did not have to wait long. More

by thompsonbenita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No text they came to me.
December 10, 2021

Very professional, I was surprised how quickly I brought my CT5, very good service overall. More

by aronlb
Recommend Dealer
Yes
Employees Worked With
Alex Cleetus
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