
Arnie Bauer Buick GMC Cadillac
Matteson, IL
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We had a great experience with our salesperson. The reason for 4 stars instead of 5 is the finance person was disappointed that we did not buy the extended warranty. When we declined two or more times, reason for 4 stars instead of 5 is the finance person was disappointed that we did not buy the extended warranty. When we declined two or more times, we saw an obvious change in his attitude. He was still polite, but become quiet and pushed through the paperwork. When my husband and I left, the first thing we both said was “he really wanted to sell that extended warranty and what a difference in attitude when we declined.” Otherwise, we had a great experience. More
Always a pleasant experience and always going above and beyond to ensure satisfaction. Will certainly keep buying and servicing our Cadillacs here. beyond to ensure satisfaction. Will certainly keep buying and servicing our Cadillacs here. More
I felt safe waiting in the waiting area with the rise in Covid-19. I received good service. I was informed of up coming service that needs to completed on my vehicle as well. Covid-19. I received good service. I was informed of up coming service that needs to completed on my vehicle as well. More
Visited Arnie Bauer last week for a scheduled repair. The staff was courteous and professional. I chose to wait for my vehicle and it was completed in 2 hours exactly as quoted. The waiting area was comfort staff was courteous and professional. I chose to wait for my vehicle and it was completed in 2 hours exactly as quoted. The waiting area was comfortable and quiet. I would definitely recommend these facility! Nice work guys! More
Professional and courteous to customers.Willingness to Professional and courteous to customers. Willingness to answer questions and give support. I have been with them for many years and highly recomme Professional and courteous to customers. Willingness to answer questions and give support. I have been with them for many years and highly recommend to family and friends. More
I have been going to Arnie Bauer for 8 years and I have nothing very good things to say. Sales crew is knowledgeable service crew goes out of their way for you. Can't ask for a better dealership experience nothing very good things to say. Sales crew is knowledgeable service crew goes out of their way for you. Can't ask for a better dealership experience. More