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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.3
2,094 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,094 reviews

January 13, 2022

My last service experience was a nightmare from start to finish. Very disappointed with the service I received from this dealership. More

by Cindy4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Kukulka
Jan 14, 2022 -

Arnie Bauer Buick GMC Cadillac responded

Hello Cindy4, Thank you for your review. We are very sorry that you did not have a pleasant experience with us. It seems see you have marked the experience with a service writer that has not been with the company for some time. We'd be more than happy to help you with another writer to make sure your time is better with us is better kept. You can reach Jessica at 708-720-7363. She will be more than happy to assist.

January 13, 2022

Greated on time with welcome inviting attitude. Promptly written order by service adviser. Kept a reasonable service schedule. Very professional.! More

by jimlinfiore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica McCormick
January 13, 2022

Great service, professional service specialist, Reasonable prices and great coffe, comfortable Waiting area. Nothing more needs to be said. More

by shirleebi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, Jessica McCormick, Mark Snyder, David Steffan, Chistopher Baker, John Kukulka
January 13, 2022

I love Angie ! Great new addition to the staff . She got me and took of the problem More

by snorwood1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
January 13, 2022

Everything was very nice and professional. I also felt like the price wasn't horrible. More

by Kieshac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica McCormick
January 10, 2022

My experience with Arnie Bauer Cadillac was very pleasant . Since I am a Cadillac owner for many year now (well over 20 years) I know the buying process and make intelligent decisions. Sales Manager Cody Bak More

by maryjojacob1970
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Parker, Cody Bakr
January 06, 2022

We had a great experience with our salesperson. The reason for 4 stars instead of 5 is the finance person was disappointed that we did not buy the extended warranty. When we declined two or more times, More

by diana.williams1009
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Malecha
January 06, 2022

Great place to go to everyone is helpful..I would r and I don’t. Wait Long...😃 More

by leslesciotto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, Jessica McCormick, Mark Snyder, David Steffan, Chistopher Baker, John Kukulka
January 06, 2022

Always a pleasant experience and always going above and beyond to ensure satisfaction. Will certainly keep buying and servicing our Cadillacs here. More

by dnwalano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
January 06, 2022

I felt safe waiting in the waiting area with the rise in Covid-19. I received good service. I was informed of up coming service that needs to completed on my vehicle as well. More

by malicianicholson48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
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