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Arnie Bauer Buick GMC Cadillac
Matteson, IL
2,094 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Verified Customer
February 16, 2022
The service was excellent. Went in for a oil change also got tires rotated. Also had a problem with interior light coming on when opening and closing doors and it was explained Went in for a oil change also got tires rotated. Also had a problem with interior light coming on when opening and closing doors and it was explained why my radio continue to play after car was turned off and door open. Reason there was a update available. Which was installed. Super satisfied. More
by lakewood199
Employees Worked With
Jessica McCormick
February 15, 2022
They was professional the price was right and warranty was exceptional I'm happy thanks was exceptional I'm happy thanks More
by Beekslee01
Employees Worked With
The guy was from Jordan and the manager I think was Cody I can't see the pictures clear sorry if the name is wrong you have to look up the paperwork they both were awesome
February 14, 2022
I have purchased 3 vehicles at Arnie Bauer. This experience was horrendous. I usually ask for Mark Diehl who is excellent but didn't really feel I needed to request him. I brought my GMC Terrain in experience was horrendous. I usually ask for Mark Diehl who is excellent but didn't really feel I needed to request him. I brought my GMC Terrain in because I had a low tire pressure alarm. I supposedly had nitrogen in my tires, which I paid $200 for. I was told by Rowland my salesman that I would never have a low tire pressure light again. So I believe that the nitrogen was never put in. The serviceman, who didn't give his name approached me with an attitude. I wanted to know how it could be proven that the nitrogen was put in, he stated he couldn't but would fill the tires with nitrogen. He never asked my name. He took my vehicle and told me it would be 1 /2 hour to 1 hour, it was an 1 hour 20 minutes. When my car was done, he stood at the entrance to the waiting area and called out, " your car is done, it's out front". He then turned his back and walked away. I witnessed all the other servicemen coming out and speaking very kindly to their clients. Also I noticed all the other cars coming out of the service area were washed, not mine. If he worked for me I would cut him loose. No need to reach out to me since this was a one time experience. I do believe the GM tried to reach me but I run a very busy cardiac floor and was unable to answer, no message was left. Pamela Purdy More
by pdlezu
Employees Worked With
not known
February 13, 2022
First time for service in my gray 2018 xts after complete didn’t notice my receipt had all of my black 2017 xt5 information on receipt, miles ect. Informed they change. Other than that ok didn’t notice my receipt had all of my black 2017 xt5 information on receipt, miles ect. Informed they change. Other than that ok More
by MIKTMCC1
Employees Worked With
Don’t see
February 13, 2022
Excellent job of helping me late in the day when picked up a nail in tire and ran battery down filling it with my pump. I called and Bill had no problem getting me fixed after I got a jump start . I apprec up a nail in tire and ran battery down filling it with my pump. I called and Bill had no problem getting me fixed after I got a jump start . I appreciated that they took care of me after an unexpected problem . It means a lot to be able know I can get help when I call Bill Neibert More
by denaut
Employees Worked With
Bill Neibert
February 12, 2022
I lease my vehicles so, nearing the end of my lease, I always shop around a lot. I`am looking for the best deal, for me, I`m not tied to a dealership or a brand name. Now, that being said I`ve leased my always shop around a lot. I`am looking for the best deal, for me, I`m not tied to a dealership or a brand name. Now, that being said I`ve leased my last three vehicles from, Arnie Bauer. Both of, Arnie Bauer`s sales and management work as a team and go out of their way to get you the deal you`re looking for. So do your homework, shop around for the best deals as I do. Be prepared to walk if you don`t get the deal you're looking for. Make sure you go to Arnie Bauer before you buy your next new of used vehicle and like me, it will probably be your last stop. More
by john.heaney
Employees Worked With
Norm Mitchell
