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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.3
2,094 Reviews
Call Dealership (708) 720-2000

5525 Miller Circle

Matteson, IL

60443

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Showing 2,094 reviews

March 23, 2022

Fast and efficient service, highly satisfied. Will definitely recommend! Will be back again soon for my service needs. More

by Kristina F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince
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March 23, 2022

The service is always good but stop telling customers that you had the guys clean our vehicle on the inside and it wasn’t and make sure all my fluids are tapped off please and thank you 😊 More

by Pinky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cousin Vinny
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March 23, 2022

Too expensive they didn't give me a diagnosis report just told me what was going on with the car. And I paid for report. More

by johnandjeanette4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jessica McCormick
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Mar 24, 2022 -

Arnie Bauer Buick GMC Cadillac responded

Good morning John and Jeanette, Diagnosis is gone over in detail after the tech has diagnosed the vehicle. Information is then given to the service writer to go over the quest. We would like to correct any issues that may have occurred. We will need the repair order information to go over the details. Unfortunately, this review does not have a last name for us to follow up with. Can you please reach out to Jessica our Customer Service Manager at 708-720-7363. She will be happy to assist. We apologize for any inconvenience.

March 22, 2022

They were very nice and cordial and they finished my car in a timely manner for me More

by Harris.leh 601
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
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March 21, 2022

Vince was exceptional in his customer service I would like that service every time thank you More

by ANGIEKIT
Recommend Dealer
Yes
Employees Worked With
Vince
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March 20, 2022

Dealership team is always pleasant and courteous. They took care of my vehicle and I was pleased with the service More

by Latoyadanyielle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
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March 17, 2022

Clean environment, very friendly knowledgeable agents. No pushy sales pitches. Welcoming into the service garage was pleasant. More

by p1954terry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
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March 17, 2022

I always a a good experience when I bring my car in for service. The customer service technician are friendly and approachable. Great service at this location. More

by aaahyche
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Report | Print
March 16, 2022

Arnie Bauer Cadillac was kind and professional in addressing my concern in reference to my squeaky brakes when stopping. After second time reported, Angie Vencil addressed my repair for my XT5 rear b More

by Joe Ross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angie Vencill
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March 16, 2022

I had an “appointment” for an oil change and it took more than an hour. There were several other customers who also expressed dissatisfaction with the length of time it took for minor services. The service More

by ahoulden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Report | Print
Mar 17, 2022 -

Arnie Bauer Buick GMC Cadillac responded

Hello ahoulden, Oil change visits generally take an hour to hour and a half. Our apologies for any delay beyond that time frame. We welcome a chance to speak regarding the visit and better a future visit. Please feel free to contact our CS Manager Jessica at 708-720-7363. Thank you for your time and patience. We look forward to assist in the future.

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