
Arnie Bauer Buick GMC Cadillac
Matteson, IL
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Good Times Best time I ever had ! Rowland was my Salesmen and he great.Ive bought here before and will be back again.every minute was a blast Best time I ever had ! Rowland was my Salesmen and he great.Ive bought here before and will be back again.every minute was a blast More
New Acadia Mark made the purchase of my new Acadia extremely easy. He was very informative and forthright with everything I need to know about the vehicle. Eve Mark made the purchase of my new Acadia extremely easy. He was very informative and forthright with everything I need to know about the vehicle. Even though there was a little problem with the delivery of my original purchase, the dealership was phenomenal in making everything right!! Mark and his associates were a pleasure to work with and I would definitely come back! Thank you to everyone at Arnie Bauer!! More
Satisfied They took the time to find me the car I wanted at the price I wanted to pay. Everything turned out as I hoped it would. Very satisfied! They took the time to find me the car I wanted at the price I wanted to pay. Everything turned out as I hoped it would. Very satisfied! More
Radio Instructions I am a senior citizen and I brought a Denali Terrain with all of the "bells and whistles on it/" I had three months of SiriusXM free service, but I c I am a senior citizen and I brought a Denali Terrain with all of the "bells and whistles on it/" I had three months of SiriusXM free service, but I could not open it up on my car. I made an appointment with James Brown and he walked me through the process. He helped me save the stations I wanted. He was very patient and professional. This is a case of taking care of the customer after they have purchased the car. That is superior customer service. Dorothy Jones More
A truly positive experience I would recommend Arnie Bauer Buick Cadillac GMA to all who are looking for an honest experience in car buying. I bought my Buick Enclave here and ev I would recommend Arnie Bauer Buick Cadillac GMA to all who are looking for an honest experience in car buying. I bought my Buick Enclave here and everyone that was part of the deal was absolutely great! Starting with Norm Mitchell, Salesman who greeted my son and I as we walked in, to Alyssa, Sales manager, and Jeff Rodgers, Finance, and Alexis who taught us about the OnStar program, and how everything on the instrument panel works. Norm Mitchell really knows about the cars and was totally accommodating with everything. No pressure just information and guidance. He really is a pleasant person and genuinely cares about the customers concerns. Alyssa was very pleasant and introduced herself and made us feel welcome. Jeff Rodgers was very pleasant, honest and helpful while navigating us through the paperwork. Very helpful explanations of what exactly I was signing, and never any pressure to rush through anything. Alexis is very very knowledgeable and patient while teaching us what all the bells and whistles meant on the instrument panel, the OnStar program, and really makes it a pleasant experience. I really appreciated the entire experience and will definitely recommend and return for my next car purchase! More
No hassle. Salesman was very friendly, great sense of humor, Friendly atmosphere. Efficient. Straight to the point. I didn't feel like I was being thrown any sales pitches. I was tired because I had been at wor Friendly atmosphere. Efficient. Straight to the point. I didn't feel like I was being thrown any sales pitches. I was tired because I had been at work all day. Tom got me in and out as quickly as possible. More
outstanding staff. Alyssa, Trina, Henry and James are a superb team. Their client care is awesome. Best car buying experience ever! James is patient, polite, respectful Alyssa, Trina, Henry and James are a superb team. Their client care is awesome. Best car buying experience ever! James is patient, polite, respectful and truly a technical genius! Alyssa is a dynamic "people person" who strives to please the client while getting the job done. Henry is patient and attentive with great suggestions. Trina is extremely efficient and sweet. Will definitely refer my friends to this dealership! More
Totally Awseome! Alyssa is amazing! I had the greatest experience buying my new car today at your dealership. Alyssa had everything ready for me and I was out of there in no time. Mark I had the greatest experience buying my new car today at your dealership. Alyssa had everything ready for me and I was out of there in no time. Mark assisted her with the delivery and James set up my Apple play app and showed me how to use everything on my car. Trina was also very friendly and made my paperwork so easy to complete. This is exactly how I wanted my car buying experience to go. Great job to the entire team! I will be sending my friends to buy their next car from you if they choose GMC, Buick or Cadillac. UPDATED 1-11-18 ... Since writing this review Mark has been in contact with me several times and even answered my call on his day off. Thank you Mark for taking the time to answer my silly Questions. When I thought my awesome car buying experience was over it just continues to get better. Thank you alll! More
Very good Service/very Professional Very attentive to ur needs based on your Financial status. Good customet service. Completed the buy procees in fair amout of time. I would purchase a Very attentive to ur needs based on your Financial status. Good customet service. Completed the buy procees in fair amout of time. I would purchase again from them. More
Great customer service. Everyone was very nice and helpful. I was happy with the deal we made on the car. The person who went over on star and other car set up features was v Everyone was very nice and helpful. I was happy with the deal we made on the car. The person who went over on star and other car set up features was very helpful. Unfortunately I can't remember his name. Will and Angie were very helpful too. More