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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.3
2,096 Reviews
Call Dealership (708) 720-2000

5525 Miller Circle

Matteson, IL

60443

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Showing 2,096 reviews

July 22, 2023

NOTHING HELPFUL. THEY SAW US GOING BY AND NO HELLO. ONE STAYED ON HIS CELL PHONE, ANOTHER ON HIS PC AND ANOTHER 2 TALKING BETWEEN THEM. WE WENT INTO THE BATHROOM I More

by Cesar Nuñez
Recommend Dealer
No
Employees Worked With
I DON'T HIS NAMES
Report | Print
Jul 24, 2023 -

Arnie Bauer Buick GMC Cadillac responded

Hello Carlos, My name is Jessica I am the CSM at Arnie Bauer. I first would like to thank you for visiting Arnie Bauer and for this important information. While we certainly never wish to bombarded a customer when they begin a vehicle search, it is not acceptable for our staff to not acknowledge a guest upon arrival. For this I am truly sorry, this is no way a reflection of what we anticipate for our guests to receive while here. In the event that I can assist you with a one on one visit with a more veteran salesperson, I would be more than happy to do so. Please contact me direct at 708-720-7363, I will get this started for you immediately. My apologies again, I look forward to speaking with you!

Jul 25, 2023 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

May 19, 2023

Very helpful kept me informed. Answered my question No No no no no no no no More

by MHOULI63
Recommend Dealer
Yes
Employees Worked With
Bill Norbert
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May 23, 2023 -

Arnie Bauer Buick GMC Cadillac responded

Hello, We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

May 12, 2023

Excellent services They are like a drum with a hole in it, you can not beat it More

by z1012@aol.com
Recommend Dealer
Yes
Employees Worked With
Bill niebert
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May 15, 2023 -

Arnie Bauer Buick GMC Cadillac responded

Hello, Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 10, 2023

Great No No Ggzfghd ghdzhf ggdg ggfchh ggfghh dssstg Fhdzz ggfg that rrfdghg vhfg hhff hhff More

by cadillacjack0323@gmail.com
Recommend Dealer
Yes
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May 13, 2023 -

Arnie Bauer Buick GMC Cadillac responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

May 04, 2023

It was great Service Was fantastic Bill was courteous knowledgeable was able to get in to service my vehicle next day will come back again. More

by Tub@arnie.com
Recommend Dealer
Yes
Employees Worked With
Bill
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May 09, 2023 -

Arnie Bauer Buick GMC Cadillac responded

Hello, Thank you so much for your praise and kind comments about Bill! Our team always strives to deliver a great experience, and we are glad to hear this was the case with your visit! We hope you have a great day!

May 03, 2023

Bonnie Good work, good customer service, please Stop sending me Text Please leave me Alone More

by fatfolk2
Recommend Dealer
Yes
Employees Worked With
y
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May 08, 2023 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for the kind words. We can certainly remove setting in our texting application. Please contact Jessica at 708-720-7363 to update our records. Thank you!

May 02, 2023

As always friendly, and efficient Always clean, and always leave with a clean car Inside and out More

by johnp@nationalwindowfilming.com
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Mark Diehl
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May 09, 2023 -

Arnie Bauer Buick GMC Cadillac responded

Hello, Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 10, 2023 -

Arnie Bauer Buick GMC Cadillac responded

Hello, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

May 01, 2023

Friendly quick service as always! The only place I'll take my cars for service! Always helpful, they do a wonderful job! More

by jeffyg78@gmail.com
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Adam Estes
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May 09, 2023 -

Arnie Bauer Buick GMC Cadillac responded

Hello, Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 10, 2023 -

Arnie Bauer Buick GMC Cadillac responded

Hello, Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

April 19, 2023

My car is only a week old. Ended up with a flat tire from a nail . I called and they were able to replace the tire right away, More

by Cherylanne8163@gmail.com
Recommend Dealer
Yes
Employees Worked With
Tyler
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May 09, 2023 -

Arnie Bauer Buick GMC Cadillac responded

Hello, Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 17, 2023

Great customer service! Great customer service and welcoming environment Vince was very very helpful and nice guy. More

by markeshawilliams@hotmail.com
Recommend Dealer
Yes
Employees Worked With
Vince
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Aug 01, 2023 -

Arnie Bauer Buick GMC Cadillac responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

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