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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.2
2,098 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,098 reviews

February 09, 2019

To purchase a car After the purchase of my new car I was contacted by my sales person and I was ask how thing we’re going and then I was told well that is your car now More

by tljackson418
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alyssa Gomez
Feb 10, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We are sorry that you had this experience and would like to help you out or correct this issue. Please call Jessica McCormick at 708-720-7363 at your earliest convenience. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 08, 2019

Got the oil changed in my xt5. Mike Greeted me Who is the handshake. Service department got started right away. They did the premium service oil, filter, tire rotation and cabin More

by THOMALE_1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael G. Werner
Feb 08, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Regards, The Arnie Bauer Buick GMC Cadillac Team

February 08, 2019

helpfull I have problems with my knees and Mark my service writer knows this and he always makes sure I don't have to walk but right out the door to get my car More

by BIGCARLO3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark & Bill in service, Will Buis
Feb 10, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

Feb 13, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thanks so much for taking the time to share your experience! We appreciate the positive review and look forward to seeing you again!

February 08, 2019

Good experience Three hours from home Three hours from home Looking for a particular Cadillac CTX this dealer had what she wanted that was three hours from our hometown with a few phone More

by Caddy girl
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Thomas Sinon
Feb 10, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for the wonderful review and for traveling to Arnie Bauer Buick GMC Cadillac from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

Feb 13, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

February 07, 2019

Buy the Road Hazard Plan It has more than paid for itself. Thanks again for prompt and amazing service. Bill, in Service, is just a pleasure to work with. See you next time. More

by ROBERTBAGGOT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill
Feb 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for this amazing review, Robert! We really appreciate your business. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 06, 2019

Outstanding Your service staff is great especially Mark! I would recommend Arnie Bauer Gmc to my family and friends! Mark and Mike have always been extremely effi More

by SCOOTERMAN23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark. He is courteous and professional
Feb 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

Feb 08, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for taking the time to highlight key members of our staff! We're glad to know they’ve been able to contribute to your positive experience with us. See you next time!

February 06, 2019

Fast and easy Great dealership, people are kind and courteous people awesome to work with enjoyed there waiting area got in and out promptly would recommend to anyo More

by JGROMALA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bret Pechtold, James Brown, David Brdar, Norm Mitchell, Alyssa Farkas
Feb 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

Feb 08, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thanks for the review! We try to ensure quality customer care by providing comfortable facilities and friendly service to our guests. It's good to know that we were able to meet this commitment during your visit. We look forward to seeing you next time!

February 05, 2019

The whole team was wonderful. Everyone treated me with respect, unlike some other dealers I have dealt with. It was a busy dealership but no one rushed you . I will recommend this More

by MAMAMIA46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angie Chalmers, AJ Gasbarro
Feb 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

Feb 08, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We're pleased to know we have been able to exceed your expectations and really help you out! We hope to see you again soon. Have a great day!

February 05, 2019

5 ⭐️ Customer Service I was very surprised and totally pleased with the customer service I received before during and after my purchase. Great experience all the way around More

by ROBERSON1520
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Fred White
Feb 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arnie Bauer Buick GMC Cadillac Team

Feb 08, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thanks so much for taking the time to share your experience! We appreciate the positive review and look forward to seeing you again!

February 05, 2019

An experience to remember. The dealership was very professional and respectful. They were really busy, but the salesman and finance manager provided great service. The only thin More

by PBROWN111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Henry Horton
Feb 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arnie Bauer Buick GMC Cadillac Team

Feb 08, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Hello, and thank you for the positive rating! We will take your comments into consideration for future improvements. If you have any questions or concerns, please feel free to reach out to us directly. We hope to see you again soon!

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