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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.2
2,098 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,098 reviews

February 27, 2019

Great customer service! From my greeting at the front door, to me getting the keys to my XT5 my sales consultant Doug was knowledgeable and made me feel like a welcomed and v More

by DOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Mclaughlin
Feb 28, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 27, 2019

Great service Went in for an oil change. Told me I needed an additional filter changed for the air conditioner. I appreciate the information as to maintenance on my More

by GRANDMAKVAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike the service writer and Russ Urban the mechanic.
Feb 27, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 26, 2019

Very pleasant and friendly people. Making our purchased a very enjoyable ones. Everyone working as a team getting things done. Very clean environment and very friendly staffs. Thank More

by POLPOTDIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Brdar
Feb 26, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 26, 2019

Get it right the second time Thursday Feb. 22 have an oil change and a coolant system flush. Friday Feb. 23 have car towed in because coolant blew up. Monday Feb. 25 pick up car r More

by ED.CECHURA
Recommend Dealer
Yes
Employees Worked With
Adam
Feb 26, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 26, 2019

Above and beyond Mike from the service department helped me out by buffing out some scratches on the hood of my car. Even finding one I didnt see. And that was just an More

by RAMOS3523
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Feb 26, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 26, 2019

Customer service was excellent for the service department Everything was great. I was treated excellent and would recommend the service department at Arnie Bauer to all of my family and friends. Thank you More

by Sjackman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon valentine
Feb 26, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 26, 2019

Visit on 2/25/19 My issue was resolved in a very efficient manner. Always get reliable service from Mike. Werner. Waiting room was comfortable. Glad to have hot beve More

by W Mallory
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Werner
Feb 26, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 26, 2019

Great experience! We had a great experience with Drew on the purchase of our Buick Encore. There was no pressure and he was very patient during our visit. He made sure More

by MARTINECK4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Drew Mclaughlin
Feb 27, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 25, 2019

Great experience!!! Everyone is very friendly and really care that your truck is serviced correctly. I would recommend buying from this dealership since I have had no iss More

by ZAMBRANO_JOSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Bret Pechtold, Tom Pagoria
Feb 25, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 25, 2019

They damaged my truck Picked up my truck, it had grease smears and small scuffs along with a deep scratch down to the metal on the bumper. I had to find it myself, they did More

by BMCQ87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon
Feb 25, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We are sorry that you had this experience and would like to help you out or correct this issue. Please call Jessica McCormick at 708-720-7363 at your earliest convenience. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

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