Arnie Bauer Buick GMC Cadillac

Excellent Will, Alyssa, and Trina worked very hard to get us a deal we could all agree on. They’re fantastic. They went above and beyond for us. Will, Alyssa, and Trina worked very hard to get us a deal we could all agree on. They’re fantastic. They went above and beyond for us. More

Service The car would not start. A brand new 2019 Buick Encore. They said it was the battery but roadside assistance disagrees. I hope there are no more probl The car would not start. A brand new 2019 Buick Encore. They said it was the battery but roadside assistance disagrees. I hope there are no more problems. More

Awesome........Awesome......Awesome ! ! Our salesman went over and beyond to get our truck located, with our specific options. He was very respectful, helpful, and never pushy. We felt ve Our salesman went over and beyond to get our truck located, with our specific options. He was very respectful, helpful, and never pushy. We felt very pleased with our negotiated price. More

Maintenance check & oil change, tires rotated. I’d forgotten my appointment time & got there late. Everyone was still very nice, & I was still able to obtain service with minimal waiting time. I go I’d forgotten my appointment time & got there late. Everyone was still very nice, & I was still able to obtain service with minimal waiting time. I got a courtesy car wash as well. I began leasing my 2019 Buick Enclave in 4/2019, So was still under the plan where I didn’t have to pay anything for service. Also- Mike was great. More

1 happy customer The work was done really fast and accurate Mike was great knowledgeable and I paid little to nothing everything covered by my warranty thanks guys . The work was done really fast and accurate Mike was great knowledgeable and I paid little to nothing everything covered by my warranty thanks guys . More

Awesome Adam is always friendly and provides great customer service. He provides timely updates and offered a ride to my home. I don’t wait excessively long Adam is always friendly and provides great customer service. He provides timely updates and offered a ride to my home. I don’t wait excessively long upon arrival. More

problem with brakes The car was back for the fourth time with the same problem, finally it was resolved , when they replaced the rotors. To bad it took four returns, the The car was back for the fourth time with the same problem, finally it was resolved , when they replaced the rotors. To bad it took four returns, the car was still under warranty. More

Quality customer service We received nothing but quality customer service at this dealership. The facility is very clean and comfortable. We have purchased several cars from t We received nothing but quality customer service at this dealership. The facility is very clean and comfortable. We have purchased several cars from this dealership and will definitely be back for our next purchase. More

First time customer Didn’t get good service at all never talked about if anything was wrong or found i had to ask and they recommended some things on invoice sheet but ne Didn’t get good service at all never talked about if anything was wrong or found i had to ask and they recommended some things on invoice sheet but never asked me and put customer refused. The oil change was way more then should have been. More

UNMATCHED SERVICE! I have bought eight vehicles from Arnie Bauer Matteson over the past seven years, both for my business and personal use. The customer service received I have bought eight vehicles from Arnie Bauer Matteson over the past seven years, both for my business and personal use. The customer service received from the sales team, service department and support staff is unmatched! A special thank you to Brett and Norm for making the process smooth and easy! They also serve really good coffee:) More