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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.3
2,097 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,097 reviews

April 19, 2022

People were pleasant and my salesperson Alexandra was really nice a good asset for your dealership More

by jhjankus
Recommend Dealer
Yes
Employees Worked With
Alexis Malecha
April 19, 2022

Exemplary customer service. The service technicians are attentive to the needs of the customer. They explain every issue in detail. More

by Keith T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
April 19, 2022

Took my car in for service the next day, great customer service, and finished the work quickly. More

by dgrossmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
April 18, 2022

I like my experience at arnie Bauer with my salesman and the service department gave me excellent servicing of my vehicle thank you I appreciate it More

by joylinda52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Dawson, Bret Pechtold, Alex Cleetus, Adam Estes
April 18, 2022

All works preformed on my vehicle was excellent the service and time did not have a long wait More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
April 17, 2022

Traveling and broke down in the afternoon, serpentine belt and tensioner, and these guys were able to get us back on the road the next morning. Towing and shuttle service to and from the hotel. More

by wendelltemplet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember shuttle drivers name, great , Bill Neibert
April 16, 2022

Arnie Bauer Cadillac, led by GM Alyssa Farkas is the only dealership I have encountered to go above and beyond in customer satisfaction. I have purchased five Cadillacs in the past 3 years from this dealersh More

by ROMPA940
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Farkas, Alexis Malecha
April 16, 2022

The entire Arnie Bauer team is wonderful I’ve always been very pleased with them for whatever the reason I came in for, whether it’s for sales or service. More

by wayneolbrot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
April 16, 2022

Waited a long time with not enough seating in the service center waiting area. Problem still isn't resolved. More

by jrobinson70
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
April 16, 2022

The time it took for a status, 7-8 hrs. Was RIDICULOUS. I don't feel, that for the money, the service wasn't worth it. More

by luatik04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Diehl
Apr 18, 2022 -

Arnie Bauer Buick GMC Cadillac responded

We apologize for any inconvenience this experience may have caused. There are several platforms for communication we utilize in our Service Department. Our service team has been made aware of this experience. We strive to improve for a better experience. If there is anything pending that you need assistance with, please contact Jessica at 708-720-7363. She will be happy to better assist.

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