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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.2
2,098 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,098 reviews

January 13, 2020

Service here has been very poor. Communication is absent. Car tech was very rude and department manager did absolutely nothing to resolve the issues as promised. More

by CLABRIOLA
Recommend Dealer
No
Employees Worked With
Adam Estes, Jessica McCormick
Jan 14, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for taking the time to leave us your honest feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (712) 202-5328. Take care.

January 13, 2020

Drew is a great salesman he worked hard to get the deal we wanted. Everyone we dealt with was great we had a good experience. More

by Msimpson
Recommend Dealer
Yes
Employees Worked With
Drew Mclaughlin
Jan 14, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we really appreciate your positive review! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

January 11, 2020

I dropped off my vehicle in the morning & it wasn’t touched until late afternoon when I started calling. I don’t have patience to wait repeatedly and their timelines were not customer focused. More

by Ckenn
Recommend Dealer
No
Employees Worked With
Other, Norm Mitchell
Jan 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (712) 202-5328 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 11, 2020

He works with a realistic mind. It really helps and makes it easier to have an open dialogue of what my options are. Thank you Adam More

by STAGG5_2000
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Jan 14, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we are so pleased you enjoyed your visit to Arnie Bauer Buick GMC! If you have any further questions, please don't hesitate to reach out!

January 11, 2020

Great Service. Quick and efficient! Thanks to Corey in the service department for making my first repair since getting my car smooth as can be. More

by Jjsmm
Recommend Dealer
Yes
Employees Worked With
Corey
Jan 14, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Arnie Bauer Buick GMC and we hope to see you again.

January 10, 2020

Great Service Always on the spot with service! My climate icons was not working and they ordered a new radio and it came in very quickly and they called me right a More

by LORLONES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Jan 14, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Arnie Bauer Buick GMC and we hope to see you again.

January 09, 2020

Great Service Working with my salesman over the past 3 years has been great. Called him about moving into a new lease and the car was ready the next day! More

by EASIN-E
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Sinon
Jan 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 08, 2020

Came in to have my car serviced. I worked with Adam he provided great service. He was able to answer all the queations and concerns that I had about my car. More

by Janie Barksdale
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Jan 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We're so glad to hear that we could provide you with a five star service experience. Please let us know if there is anything else you may need from us; we're always happy to help! Take care!

January 04, 2020

Outstanding service Very friendly and helpful. No pressure sales. Even offered to drive my old car to my home so I could get both cars back that night. More

by KDIGGER65
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norm Mitchell
Jan 08, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We're so glad to hear that we could provide you with a positive service experience. Please let us know if there is anything else you may need from us; we're always happy to help! Take care!

January 01, 2020

Quick and fair. Norm is very well informed on vehicles and a pleasure to work with. He is honest and truly seems eager to please. I will be back. More

by RRIAG
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norm Mitchell
Jan 08, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We set high expectations for ourselves so it's gratifying to see you had such a positive experience with us. Please don't hesitate to give us a call or stop by if there's anything else we can help you with. Have a wonderful day!

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