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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.5
2,093 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,093 reviews

January 31, 2020

Poor Customer Service Will no longer bring my vehicle in for any type of service was there 2 times this week and incorrect information was given so both trips were unresolv More

by AWILLIAMS28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alyssa Gomez, Greg Parker
Feb 15, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your feedback. We are sorry to hear how you feel, if you would like to contact our service manager in regards to your experience, you can reach him at 708-720-2000. His name is Bill Featherston. If there is anything we can do, we would love to hear it.

January 30, 2020

I have always received great service at Bauer Cadillac. This is my sixth vehicle purchased from this dealership. My experiences have always been exceptional. I would recommend Bauer to anyone looking for More

by GBYRD1229
Recommend Dealer
Yes
Employees Worked With
David Brdar
Jan 31, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're glad to hear you enjoyed your visit. Thank you for the great review!

January 30, 2020

Service ESC light on When I brought the SUV in and they check me in, they found that there was an recall to update the software for this same problem. More

by WCARTER523
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Jan 31, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we are so happy to read such a great review about Arnie Bauer Buick GMC! If you have any further questions, please give us a call. We're always happy to help!

January 30, 2020

Very helpful with buying and financing our new car. Three employees were outstanding. Tom Sinon Bret Pechtold and Trina Christensen. Because of them I will recommend your dealership. More

by CHRISKELLY
Recommend Dealer
Yes
Employees Worked With
Trina Christensen, Bret Pechtold, Thomas Sinon, Mark Diehl
Jan 31, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we are so pleased you enjoyed your visit to Arnie Bauer Buick GMC! We hope you have a great day!

January 30, 2020

We go nowhere else for our vehicles. We have been loyal Arnie Bauer customers for over 20 years. We will go nowhere else for our vehicle needs, both purchase and service. We have owned Ca More

by TJUNK1969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexis and Bret
Jan 31, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we are so happy to read such a great review about Arnie Bauer Buick GMC! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 29, 2020

Love Arnie Bauer service dept. Always well taken care. Love Arnie Bauer service dept. Always well taken care. Prompt and courteous. Service is always spot on. Thank you Bill Neibert for all your help. More

by MENCHER21
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Jan 31, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there! We're so happy we were able to help you out! If you have any further questions, please give us a call. Safe travels!

January 29, 2020

Great Service Great service as usual. Mark Diehl was prompt and helpful. Technician who went out for a ride to hear rattle identified the cause and it was corrected More

by DJLBYRNE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Jan 31, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for choosing Arnie Bauer Buick GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

January 29, 2020

I researched the symptoms and recommended actions from GM regarding my truck. This dealership failed to follow the diagnostics needed to make the repairs that are needed. I will take it to a dealership that More

by VETTC62008
Recommend Dealer
No
Employees Worked With
Bill Neibert
Jan 29, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We are glad you found some additional information. Maybe there is something we missed or was misunderstood by us. We would be happy to take another look if you allow us. We will have the service department reach out to you. Thank you for your feedback.

January 29, 2020

Fantastic! Very caring and attentive staff and always willing to help. They were not pushy and were willing to have more than one meeting to make a deal. Great d More

by mudtruck75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard, Vanderlaan
Jan 31, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!

January 28, 2020

Excellent Service, Without an Appointment I recently visited this dealership to have part replaced on my Escalade. I did not have an appointment, but the service rep Corey was able to get the More

by DWILSON41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey
Jan 30, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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