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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.2
2,098 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,098 reviews

April 08, 2020

Forgot to put oil in car after oil change so I had to come back to get that done I was charged $145 for a diagnostic I thought they said $45 More

by FUNERALGIRL0
Recommend Dealer
No
Employees Worked With
David Becker
April 08, 2020

Needed replacement battery quickly. Was able to make appointment for same day. Staff was helpful and friendly, Was on mh way within the hour. Very happy. More

by PACROWLEY1
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Apr 09, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there! We're so happy we were able to help you out! Thank you for choosing Arnie Bauer Buick GMC Matteson and we hope to see you again!

April 08, 2020

As usual the customer service (Adam) was prompt. The service performed was explained along with what is needed to be done soon.Thank you again! 😊 More

by HFIELDS831
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Apr 09, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you for choosing Arnie Bauer Buick GMC Matteson as your first choice for all your automotive needs!

April 08, 2020

I was out looking at cars and Henry came out and walked around with me and got me in a vehicle just right for me! More

by ITEACH1STGRADE
Recommend Dealer
Yes
Employees Worked With
Henry Horton
Apr 09, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 07, 2020

Mark took good care of me and I was satisfied. But whoever serviced my drove 12 + miles in a day and a half. Very questionable. More

by RAMAANMATTHEWS
Recommend Dealer
No
Employees Worked With
Mark Diehl
Apr 22, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (712) 202-5328 to discuss your concerns, as your satisfaction is of utmost importance to us. We look forward to speaking with you.

April 06, 2020

The dealership is always very clean and neat. Some of the staff are very friendly and others are just very professional and all business not necessarily rude just not warm and friendly. Work seems to be top More

by rtvmpa55
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Apr 07, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we're happy you found our staff to be so supportive during your experience here at Arnie Bauer Buick GMC Matteson. We'll be sure to pass along your comments to the team. We sincerely value your business and look forward to your next visit!

April 05, 2020

Didn’t follow through with what was promised before I picked up truck on Saturday 4/4/20 besides a bed liner I paid for. All I asked for was mud be cleaned off from under truck and replace 2 missing scre More

by RPIERCE08
Recommend Dealer
No
Employees Worked With
Norm Mitchell
Apr 21, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us at (712) 202-5328 so we may assist you in moving forward towards a resolution.

April 04, 2020

Very good service. This was my last courtesy service. Service department has always been courteous and professional. Looking forward to continued service with arnie baur. More

by HOWERYJ2
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Apr 05, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, thank you so much for your positive comments about Arnie Bauer Buick GMC Matteson! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 03, 2020

Had an ignition coil backfire and they repaired my car in under 3 hours. Outstanding service, was able to diagnose the issue and notice another problem and fix that problem also. More

by mrjoepf
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Apr 03, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 03, 2020

Awesome experience even when times are tuff Arnie Bauer goes above and beyond the service is excellent and the the service writers are totally awesome! More

by Smiley1
Recommend Dealer
Yes
Employees Worked With
Dave Steffen , Bill Neibert
Apr 05, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we are so happy to read such a great review about Arnie Bauer Buick GMC Matteson! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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