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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.2
2,098 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,098 reviews

April 20, 2020

Good service addresses what I came for provided information that the part I needed was no longer available and that he would have to follow up on my remote starter More

by MAURICE.NUTALL
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Apr 21, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 20, 2020

The dealership was very professional and went above and beyond to make sure my car repair was exceptional. They walked me threw what needed to be repaired on my car. I would refer this dealership to my fam More

by Tysmith1971
Recommend Dealer
Yes
Employees Worked With
Toby in the collision dept
Apr 21, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We're pleased to know we have been able to exceed your expectations and really help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 20, 2020

I did’t talk with sales only service. I think the cost to have someone to check your car, then repair it is so high. I’m ready to trade my car in for another model. I can’t afford to fix it. 😥 More

by gundashackelford
Recommend Dealer
No
Employees Worked With
Adam Estes
May 06, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (708) 571-2465 to discuss your concerns, as your satisfaction is of utmost importance to us.

April 16, 2020

Everything was great. The staff was very accommodating. Wore mask for safety. Wiped down my seat where I waited and my drivers seat when I left. More

by CAROLGARDNER33
Recommend Dealer
Yes
Employees Worked With
Adam Estes
April 16, 2020

Everything was excellent except they forgot to put the return front window sticker so I will know when to come back. Mail it please to me. More

by EDMON
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Apr 16, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Arnie Bauer Buick GMC Matteson! We sincerely value your business and look forward to your next visit!

April 15, 2020

perfect..!! ROWLAND was professional and courteous,made me feel comfortable with my purchase.. Had a extremely honest and thoughtful advice on my vehicle...THANK More

by TERRANCEBRIGGS470
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Rowland Laird
Apr 16, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Wow, it's experiences like yours that really keep us motivated! It's great to hear Rowland was so helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 15, 2020

Good service It was an unusual long wait when I felt that I seen my car setting after 2 hours when I asked about the wait and was told that they were still working More

by LORLONES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Apr 16, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for taking the time to let us know how we did. It's saddening to see your experience was anything less than stellar, and we will be sure to share this information with the rest of our team as a chance to improve. If you have any further questions, please give us a call. We're always happy to help!

April 15, 2020

Arnie Bauer Buick GMC Cadillac goes out of their way to help customers. I one of many have experienced this in dealing with this dealership. Adam Estes especially made sure that I was thoroughly satisfied More

by CLG88
Recommend Dealer
Yes
Employees Worked With
Norm Mitchell, Adam Estes, Bill Neibert, JOSEPH Gromala, Jessica McCormick
Apr 16, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, thank you for taking the time to leave a review for us at Arnie Bauer Buick GMC Matteson. We're happy we could meet your expectations! Thank you again for letting our team know how we did, and we look forward to helping again in the future. Take care!

April 14, 2020

2015 Chevrolet Silverado 2500 Found a truck that I was interested in on Autotrader. Contacted dealership. Jacob Koehne sent me a video walk around. I went to the dealership with More

by RJKKS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Koehne
Apr 14, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Congratulations on your new truck! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

April 10, 2020

Rowland was very honest and down to earth with the whole sale. He did everything he could for me and made the process very smooth. More

by MAH711989
Recommend Dealer
Yes
Employees Worked With
Rowland Laird
Apr 12, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

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