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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.4
2,093 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,093 reviews

April 15, 2020

perfect..!! ROWLAND was professional and courteous,made me feel comfortable with my purchase.. Had a extremely honest and thoughtful advice on my vehicle...THANK More

by TERRANCEBRIGGS470
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Rowland Laird
Apr 16, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Wow, it's experiences like yours that really keep us motivated! It's great to hear Rowland was so helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 15, 2020

Good service It was an unusual long wait when I felt that I seen my car setting after 2 hours when I asked about the wait and was told that they were still working More

by LORLONES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Apr 16, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for taking the time to let us know how we did. It's saddening to see your experience was anything less than stellar, and we will be sure to share this information with the rest of our team as a chance to improve. If you have any further questions, please give us a call. We're always happy to help!

April 15, 2020

Arnie Bauer Buick GMC Cadillac goes out of their way to help customers. I one of many have experienced this in dealing with this dealership. Adam Estes especially made sure that I was thoroughly satisfied More

by CLG88
Recommend Dealer
Yes
Employees Worked With
Norm Mitchell, Adam Estes, Bill Neibert, JOSEPH Gromala, Jessica McCormick
Apr 16, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, thank you for taking the time to leave a review for us at Arnie Bauer Buick GMC Matteson. We're happy we could meet your expectations! Thank you again for letting our team know how we did, and we look forward to helping again in the future. Take care!

April 14, 2020

2015 Chevrolet Silverado 2500 Found a truck that I was interested in on Autotrader. Contacted dealership. Jacob Koehne sent me a video walk around. I went to the dealership with More

by RJKKS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Koehne
Apr 14, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Congratulations on your new truck! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

April 10, 2020

Rowland was very honest and down to earth with the whole sale. He did everything he could for me and made the process very smooth. More

by MAH711989
Recommend Dealer
Yes
Employees Worked With
Rowland Laird
Apr 12, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

April 08, 2020

Forgot to put oil in car after oil change so I had to come back to get that done I was charged $145 for a diagnostic I thought they said $45 More

by FUNERALGIRL0
Recommend Dealer
No
Employees Worked With
David Becker
April 08, 2020

Needed replacement battery quickly. Was able to make appointment for same day. Staff was helpful and friendly, Was on mh way within the hour. Very happy. More

by PACROWLEY1
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Apr 09, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there! We're so happy we were able to help you out! Thank you for choosing Arnie Bauer Buick GMC Matteson and we hope to see you again!

April 08, 2020

As usual the customer service (Adam) was prompt. The service performed was explained along with what is needed to be done soon.Thank you again! 😊 More

by HFIELDS831
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Apr 09, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you for choosing Arnie Bauer Buick GMC Matteson as your first choice for all your automotive needs!

April 08, 2020

I was out looking at cars and Henry came out and walked around with me and got me in a vehicle just right for me! More

by ITEACH1STGRADE
Recommend Dealer
Yes
Employees Worked With
Henry Horton
Apr 09, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 07, 2020

Mark took good care of me and I was satisfied. But whoever serviced my drove 12 + miles in a day and a half. Very questionable. More

by RAMAANMATTHEWS
Recommend Dealer
No
Employees Worked With
Mark Diehl
Apr 22, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (712) 202-5328 to discuss your concerns, as your satisfaction is of utmost importance to us. We look forward to speaking with you.

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