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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.4
2,093 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,093 reviews

May 01, 2020

Arnie Bauer Buick GMC The entire team worked to accomplish this transaction; especially considering COVID-19; which forces everyone to think outside the box to find ways to More

by Michael Bonet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Angie Chalmers, Alexis Malecha
May 02, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Our staff is committed to providing each of our clients with the best automotive experience! Thanks for taking the time to leave us this information about your recent experience. Take care!

April 28, 2020

Perfect sales team Perfect easy purchase. Really.. I mean it. Alyssa alway make the Purchase worth our time. We have purchased Cadillac, Buick’s And GMC’s. Alyssa has a More

by GRANDMANICE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Henry Horton
April 27, 2020

I have always received excellent service at Arnie Bauer. The service advisors are always friendly and professional and explain fully what services/repairs will be completed on my car. More

by RSQUARED1109
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Apr 29, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

April 22, 2020

My 830am appointment for an oil change took almost 4hrs. I was disappointed of the time spent here. However, Adam took care of the bill. More

by jc
Recommend Dealer
Yes
Employees Worked With
Adam Estes
April 21, 2020

I usually have nothing but great things to say about this dealership. This time I was highly disappointed. I took my car in Thursday and the work wasn’t finished until Monday. (I had one wheel bearing replac More

by AMARISBURNETT123
Recommend Dealer
No
Employees Worked With
Not sure
May 05, 2020 -

Arnie Bauer Buick GMC Cadillac responded

I am sorry we didn't live up to your previous experiences with us. During this strange time we are trying to keep up our standards and refining our processes. Please call me at your earliest convenience. Thank you. Darrin Bauer, General Manager, 708-720-7391.

April 20, 2020

Good service addresses what I came for provided information that the part I needed was no longer available and that he would have to follow up on my remote starter More

by MAURICE.NUTALL
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Apr 21, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 20, 2020

The dealership was very professional and went above and beyond to make sure my car repair was exceptional. They walked me threw what needed to be repaired on my car. I would refer this dealership to my fam More

by Tysmith1971
Recommend Dealer
Yes
Employees Worked With
Toby in the collision dept
Apr 21, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We're pleased to know we have been able to exceed your expectations and really help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 20, 2020

I did’t talk with sales only service. I think the cost to have someone to check your car, then repair it is so high. I’m ready to trade my car in for another model. I can’t afford to fix it. 😥 More

by gundashackelford
Recommend Dealer
No
Employees Worked With
Adam Estes
May 06, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (708) 571-2465 to discuss your concerns, as your satisfaction is of utmost importance to us.

April 16, 2020

Everything was great. The staff was very accommodating. Wore mask for safety. Wiped down my seat where I waited and my drivers seat when I left. More

by CAROLGARDNER33
Recommend Dealer
Yes
Employees Worked With
Adam Estes
April 16, 2020

Everything was excellent except they forgot to put the return front window sticker so I will know when to come back. Mail it please to me. More

by EDMON
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Apr 16, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Arnie Bauer Buick GMC Matteson! We sincerely value your business and look forward to your next visit!

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