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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.3
2,094 Reviews
Call Dealership (708) 720-2000

5525 Miller Circle

Matteson, IL

60443

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Showing 2,094 reviews

May 30, 2022

Bill was great. Called me every step of the way and everything appears to be fixed. More

by michelle_hood86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Cleetus, Bill Neibert
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May 28, 2022

Employees, mechanics and service desk, are all very courteous and efficient friendly and professional throughout my visit More

by mrsesor
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rocky, Bill Neibert
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May 27, 2022

Very professional approach to addressing my concerns in regards to my vehicle. Was kept informed . More

by Nowitzki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
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May 26, 2022

I was a little surprised and disappointed that my car wasn't washed. My previous dealer wash car for every service ..and it was a Hyundai 😆 More

by JSAN267770
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
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May 26, 2022 -

Arnie Bauer Buick GMC Cadillac responded

We apologize immensely for this error on our end. ALL vehicles should leave Arnie Bauer with a complimentary car wash when completed. Unfortunately, I do not have a name on this review. My name is Jessica, the Customer Service Manager at Arnie Bauer. Can you please contact me at 708-720-7363? I will be more than happy to set up a complimentary Buff and Shine on your vehicle ASAP! Thank you for your time. I do look forward to speaking with you soon!

May 25, 2022

Service did not go well, however Bill my service person was very professional.you more like this gentleman. More

by kennethross51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Parker, Bill Neibert
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May 25, 2022 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your time in our Service Department. We apologize for any inconvenience. Please contact our Customer Service Manager Jessica at 708-720-7363 with any outstanding concerns. She will be more than happy to help! Bill will also be available at 708-720-7354. Thank you again. We hope to resolve any concerns for you asap!

May 24, 2022

Gave a time for appointment and time to completion and were done in that time frame. Nice waiting area with WiFi. Very happy with all aspects of service More

by Pma1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert, David Steffan
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May 24, 2022

Kind polite and kept me informed of the progress. Order parts for installation on recall More

by brenkaymorgan
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angie Vencil, Mark Diehl
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May 23, 2022

Arnie bauer is among the best dealerships I have bought from and got the best trade in value. More

by THOMAS.BUSA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Victor, Cody Bakr
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May 19, 2022

My experience with Cadillac was great I've been coming to this dealership since day. More

by kendalljones990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes
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May 19, 2022

Arnie Bauer is alright. I got my Cadillac towed there, the did the recalls, and the customer service was great. More

by cwspaniii
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
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