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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.2
2,098 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,098 reviews

June 19, 2020

Mark was upset that people arrived 15 minutes before the appointment and expressed it to customers. This was unnecessary. I also questioned the difference in price on what was quoted and listed on the websi More

by MSLETOYA
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Jun 23, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we are disappointed to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Please reach out to us directly at (708) 720-1900 when you have a chance. Thank you, and we look forward to hearing from you.

June 19, 2020

Another satisfied customer that was serviced at Arnie Bauer. Both Adam and Corey provided exceptional customer service. Knowledgable and didn't quit until the service was complete and we both was satisfi More

by Jimeshia.rice
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Corey Dockery
Jun 23, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We strive for 100% customer satisfaction so we are glad to hear you found that to be the case. Thank you again for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

June 19, 2020

I came in for the Service Dept. I Drove out in a Beautiful 2020 Encore. Greg and Trina were absolutely Awesome. Everyone was Professional, pleasant and friendly. The business facility and bathroom More

by Val
Recommend Dealer
Yes
Employees Worked With
Trina......Excellent ., Greg Parker, Corey Dockery
Jun 23, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, thank you so much for letting us know how we did. We're so pleased to hear that you had such a great car shopping experience with Greg and Trina. If you need anything else, we're always happy to assist. Enjoy your new Encore!

June 18, 2020

Overall the service at Arnie Bauer is great. My service visit was completed in a timely manner and at a reasonable price. Very friendly staff. More

by gyweatherly
Recommend Dealer
Yes
Employees Worked With
Mike Werner
Jun 19, 2020 -

Arnie Bauer Buick GMC Cadillac responded

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 18, 2020

Dealership experience Friendly helpful salesman, no pressure . Questions were answered in a straightforward manner, The people in the showroom all were taking precautions t More

by JPREVOST54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Parker
Jun 19, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we're happy you found our staff to be so supportive during your experience here at Arnie Bauer Buick GMC Cadillac. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 18, 2020

Mike was very friendly, knowledgeable and professional. He was not pushing any extra service. Mike set me up in a waiting are where I could work. He also accommodated an earlier start time. More

by DJIRACEK
Recommend Dealer
Yes
Employees Worked With
Mike Werner
Jun 19, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 18, 2020

Got my 2013 cts back with a bill of almost $1300 dollars.There was obvious damage to plastic plate around gear shift that was not there when I brought it in. The oil was 30% they didn't bother to ch More

by Walter
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Jun 19, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (708) 720-1900 to discuss your concerns, as your satisfaction is of utmost importance to us.

June 17, 2020

I recently bought a car from there and everyone was so helpful and knowledgeable. They made a very stressful experience easy and weren't pushy at all. I have bought and will continue to buy my cars from More

by JLKANNB
Recommend Dealer
Yes
Employees Worked With
Norm Mitchell, Bill Neibert
Jun 19, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We want all our clients to have a comfortable and stress-free experience with us! We are always more than happy to assist you if anything else comes up. Take care!

June 15, 2020

This dealership and the people are fantastic. They have always been helpful. On this day, I drove in on a Saturday morning and was taken care of right away. Corey was very helpful. More

by kkredensRUNS5k
Recommend Dealer
Yes
Employees Worked With
Corey Dockery
Jun 15, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, thank you for your kind words about our dealership and staff! If you ever need anything else from us, please feel free to give us a call or stop by. Have a lovely day!

June 15, 2020

Hi my name chiquita, I came in for a recall. I was very satisfied overall and Bill was nice the entire time I was there. More

by Chiquita MC.
Recommend Dealer
Yes
Employees Worked With
Bill
Jun 15, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We strive for 100% customer satisfaction so we are glad to hear you found that to be the case with Bill. Please let us know if there is anything else you may need from us; we're always happy to help!

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