
Arnie Bauer Buick GMC Cadillac
Matteson, IL
Filter Reviews by Keyword
By Type
Showing 2,098 reviews
Mark was upset that people arrived 15 minutes before the appointment and expressed it to customers. This was unnecessary. I also questioned the difference in price on what was quoted and listed on the websi appointment and expressed it to customers. This was unnecessary. I also questioned the difference in price on what was quoted and listed on the website. I never received a clear explanation. More
Another satisfied customer that was serviced at Arnie Bauer. Both Adam and Corey provided exceptional customer service. Knowledgable and didn't quit until the service was complete and we both was satisfi Bauer. Both Adam and Corey provided exceptional customer service. Knowledgable and didn't quit until the service was complete and we both was satisfied. Will do bus More
I came in for the Service Dept. I Drove out in a Beautiful 2020 Encore. Greg and Trina were absolutely Awesome. Everyone was Professional, pleasant and friendly. The business facility and bathroom Beautiful 2020 Encore. Greg and Trina were absolutely Awesome. Everyone was Professional, pleasant and friendly. The business facility and bathroom was Clean and Comfortable. The Social Distancing was very important to me. Thank you for a very uplifting experience and great day. More
Dealership experience Friendly helpful salesman, no pressure . Questions were answered in a straightforward manner, The people in the showroom all were taking precautions t Friendly helpful salesman, no pressure . Questions were answered in a straightforward manner, The people in the showroom all were taking precautions to prevent the spread of the virus. This was good to see. There was not one thing I could point out for improvement. The entire car buying experience was positive. That is in itself rarely found. More
Mike was very friendly, knowledgeable and professional. He was not pushing any extra service. Mike set me up in a waiting are where I could work. He also accommodated an earlier start time. He was not pushing any extra service. Mike set me up in a waiting are where I could work. He also accommodated an earlier start time. More
Got my 2013 cts back with a bill of almost $1300 dollars.There was obvious damage to plastic plate around gear shift that was not there when I brought it in. The oil was 30% they didn't bother to ch dollars.There was obvious damage to plastic plate around gear shift that was not there when I brought it in. The oil was 30% they didn't bother to change it. Now I have to wait for the part to come in to bring it back.I have been a customer since Billy was the regional service person, but I'm thinking about going somewhere else. More
I recently bought a car from there and everyone was so helpful and knowledgeable. They made a very stressful experience easy and weren't pushy at all. I have bought and will continue to buy my cars from helpful and knowledgeable. They made a very stressful experience easy and weren't pushy at all. I have bought and will continue to buy my cars from Arnie Bauer. More
This dealership and the people are fantastic. They have always been helpful. On this day, I drove in on a Saturday morning and was taken care of right away. Corey was very helpful. always been helpful. On this day, I drove in on a Saturday morning and was taken care of right away. Corey was very helpful. More