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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.2
2,098 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,098 reviews

June 24, 2020

When I brought my car in the people at the front desk were extremely nice and courteous. The mechanics took great care of my car so thank you very much More

by rjarigese
Recommend Dealer
Yes
Employees Worked With
David Brdar, Henry Horton, Norm Mitchell, Rowland Laird, Alyssa Farkas, JOSEPH Gromala
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for choosing Arnie Bauer Buick GMC Cadillac as your first choice for all your automotive needs! We hope you have a great day!

June 24, 2020

I was charged $150 dollars for a 5 min diagnostic test to see if a oil leak under my Buick was from the past oil change that your Dept did. So I will be servicing my vehicle at another dealership. 06/02/2020 More

by Zach
Recommend Dealer
No
Employees Worked With
Bill Neibert
Jul 12, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're so disappointed to hear this. Please contact us at (708) 720-1900 when you have an opportunity, and we will be more than happy to try and turn your experience around. We hope to hear from you soon. Take care!

June 24, 2020

I purchased a vehicle with a trade in from about 200 miles away. We negotiated a deal over the phone on both vehicles and when I arrived at the dealership everything we discussed held true. They had one More

by KOLINCONVERTINI
Recommend Dealer
Yes
Employees Worked With
Rick, Alyssa Gomez, Alyssa Farkas
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for leaving this rating and review. We will be sure to pass along your comments to the team to improve for the future. If you have any questions or concerns please call us! We sincerely value your business and hope to see you soon.

June 24, 2020

I enjoy doing business with you guys do awesome work I will continue to do business with you long as you continue to take care of me in the best way possible thank you for your help great job More

by barryray53
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

June 24, 2020

Service could be better, i was just there for oil change, my check engine light was on, they reset it instead of fixing it.now the light is back on, no i wasn't HAPPY with that. More

by STONEY JORDAN
Recommend Dealer
Yes
Employees Worked With
Alex Cleetus, Corey Dockery
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (708) 720-1900 to discuss your concerns, as your satisfaction is of utmost importance to us.

June 24, 2020

The team in the Service Department always takes good care of me and my vehicles. Also very pleased with the way they communicate and update me while my truck is in the dealer for service. More

by KEVFLY224
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out to us if there's anything more we can do!

June 24, 2020

It was a very smooth and great experience buying here It was a very smooth and great experience buying here from on line. I live in SW Missouri and it could not have gone any better. This is a dealer More

by KINGPRI
Recommend Dealer
Yes
Employees Worked With
David Brdar
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please don't hesitate to reach out!

June 24, 2020

Excellent customer service provided from making the service appointment, to waiting in the service area, which is always clean and beverages are always offered. The service team always inform you if ev More

by SONGBIRD.HART
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Bill Neibert, Jessica McCormick
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!

June 24, 2020

As per several years if not decades we have had the best professional experience with Arnie Bauer, both in purchasing new cars and continued reliability of the service department. Thank you for all you do ! More

by Joanna
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Bill Neibert
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we are so pleased you enjoyed your visit to Arnie Bauer Buick GMC Cadillac! Please don't hesitate to reach out if there's anything additional we can do for you.

June 19, 2020

The dealership took real good care of me. My car problem was diagnosed and the parts were ordered. They will continue to get all my future business. More

by COREYWELLS_USMC
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Corey Dockery
Jun 23, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we are glad to hear our team took such great care of you and your vehicle. Please let us know if there is anything else you may need from us; we're always happy to help!

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