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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.4
2,093 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,093 reviews

June 25, 2020

Went with no appointment for an oil change and told me it was a 2 to 3 hour wait, to make an appt. better for the next day which makes sense of course. Came in the next day WITH appt. and still took 2hrs 45m More

by Adrian8a90
Recommend Dealer
No
Employees Worked With
Mark Diehl
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for the review. Our service appointments do generally take an hour to do the full 27 point inspection and oil change. We take pride in our product and that we are not your normal quick lube. We have a union shop and have a well trained staff. However, taking as long as we did is not our standard and we do apologize, that is not how we normally do business.

June 25, 2020

Love this dealership! Been coming here for a long time to buy and get my vehicle serviced. Keep up the good work and thank you for always being friendly. More

by Elorite D Titus
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, David Brdar, Henry Horton, Rowland Laird, Alyssa Farkas, Mark Diehl, Bill Neibert, JOSEPH Gromala
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!

June 25, 2020

This is the only dealer I trust with my vehicle. Great service and nice people make it simple and easy. Technology is great with text reminders and such. More

by SPTRITON3
Recommend Dealer
Yes
Employees Worked With
Mike Werner
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we really appreciate your positive review! We hope to see you soon!

June 25, 2020

Excellent and timely services. It would be even better if coupons and/or specials were often. The wait time was reasonable for the service provided. More

by DOLORESFREEMAN
Recommend Dealer
Yes
Employees Worked With
Mark Snyder
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely thank you for the positive review, and look forward to seeing you again soon!

June 25, 2020

Great customer service. I love the personal attention they give every customer. More of a family than a business! Really enjoy my service visits! Will only service my Cadallic there! More

by BRYANT3889
Recommend Dealer
Yes
Employees Worked With
Mike Werner
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We're looking forward to your next visit with us!

June 24, 2020

When I brought my car in the people at the front desk were extremely nice and courteous. The mechanics took great care of my car so thank you very much More

by rjarigese
Recommend Dealer
Yes
Employees Worked With
David Brdar, Henry Horton, Norm Mitchell, Rowland Laird, Alyssa Farkas, JOSEPH Gromala
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for choosing Arnie Bauer Buick GMC Cadillac as your first choice for all your automotive needs! We hope you have a great day!

June 24, 2020

I was charged $150 dollars for a 5 min diagnostic test to see if a oil leak under my Buick was from the past oil change that your Dept did. So I will be servicing my vehicle at another dealership. 06/02/2020 More

by Zach
Recommend Dealer
No
Employees Worked With
Bill Neibert
Jul 12, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're so disappointed to hear this. Please contact us at (708) 720-1900 when you have an opportunity, and we will be more than happy to try and turn your experience around. We hope to hear from you soon. Take care!

June 24, 2020

I purchased a vehicle with a trade in from about 200 miles away. We negotiated a deal over the phone on both vehicles and when I arrived at the dealership everything we discussed held true. They had one More

by KOLINCONVERTINI
Recommend Dealer
Yes
Employees Worked With
Rick, Alyssa Gomez, Alyssa Farkas
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for leaving this rating and review. We will be sure to pass along your comments to the team to improve for the future. If you have any questions or concerns please call us! We sincerely value your business and hope to see you soon.

June 24, 2020

I enjoy doing business with you guys do awesome work I will continue to do business with you long as you continue to take care of me in the best way possible thank you for your help great job More

by barryray53
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

June 24, 2020

Service could be better, i was just there for oil change, my check engine light was on, they reset it instead of fixing it.now the light is back on, no i wasn't HAPPY with that. More

by STONEY JORDAN
Recommend Dealer
Yes
Employees Worked With
Alex Cleetus, Corey Dockery
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (708) 720-1900 to discuss your concerns, as your satisfaction is of utmost importance to us.

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