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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.4
2,093 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,093 reviews

June 26, 2020

Excellent communication, responsiveness, and service. Arnie Bauer GMC has been a top quality dealership for a long time. I would highly recommend them to anyone looking to purchase or service a vehic More

by JDD
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Bill Neibert
Jul 02, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we really appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

June 26, 2020

Customer service Arnie Bauer has professional staff members that are in tune with providing great customer service to all of it's customers whether they are pursuing a More

by LMILLER7807
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Sinon, Henry Horton
Jul 02, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thanks for your kind comments about our team. We're glad we could help! If you have any further questions, please give us a call. We're always happy to assist. Take care!

June 26, 2020

Jack xxx people and technicians with stupidity says transmission fluid leaking but it was oil that spill when I refill it awhile ago. No transmission marks in garage or parking area where every. Jack x More

by ccoleman59
Recommend Dealer
No
Employees Worked With
Ps your jack xxx technical skills, Mark Diehl, Mike Werner, Adam Estes, Bill Neibert, Jessica McCormick, Corey Dockery, Mark Snyder
June 25, 2020

I was talked into getting clear coat which I didn’t want and my last lease I received 3 oil changes this time only ONE.I will not recommend or use Arnie Bauer when this lease is up. More

by BCZUPRYNSKI
Recommend Dealer
No
Employees Worked With
Bill Neibert
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for you review. When it comes to oil changes, those are given to you from the factory and not from the dealership. GM has changed the amount over the years. We are sorry that you are upset with that and we will see what we can do to accommodate you.

June 25, 2020

Did not disclose all charges when turned in lease. A disposition fee is being charge at the end of my lease which based, on what I read, it can be waived. Surprised Arnie Bauer can get that resolved. More

by WWELTON
Recommend Dealer
No
Employees Worked With
Alexis Malecha
Jul 12, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your honest feedback. We absolutely strive to provide our customers with an efficient and professional dealership experience, so we are disappointed to hear that yours was not up to par. Please contact us at (708) 720-1900 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you soon, and have a good day.

June 25, 2020

Bill Niebert was exceptional to work with In the service department and in the over three years I leased I have had very good experiences with the service department. More

by BCZUPRYNSKI
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we really appreciate your feedback! We sincerely value your business and look forward to your next visit!

June 25, 2020

I thought the service department was wonderful. They kept me informed of what was going on and how long it might take. It actually took a lot less time than I thought it would. They were very informative and More

by AMI6292002
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're glad to hear you enjoyed your visit. Until the next time we meet, take care!

June 25, 2020

I sell Tools to the Cadillac location and figured I would give them a try. Fantastic service from start to finish. Car looks amazing and the work was completed ahead of schedule. This is a Pro Oper More

by lbm2299
Recommend Dealer
Yes
Employees Worked With
Tony Body Shop Great job
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Wow, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

June 25, 2020

Our service was great.Bill let me know our tires were worn and needed to be replaced. I am greatful since we are planning a trip. He is very good to deal and helpful More

by PPETERS524
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We want all our clients to have a comfortable and stress-free experience with us! We hope you have a great day!

June 25, 2020

OIL CHANGE FOR 2013 BUICK LACROSSE My appointment went as scheduled. My wait-time usually takes about one to two hours which gives me time to consume a delicious cup of coffee and read More

by BARNETTCROTALUER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ANGIE CHALMERS, MARK DIEHL, Angie Chalmers, Mark Diehl
Jun 26, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

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