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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.4
2,093 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,093 reviews

July 24, 2020

Adam was very nice and pleasant to deal with. He remained professional at all times during our uncounted. Thank you Adam for helping and comforting me with the service of my vehicle. More

by fwilliams
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Jul 25, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 23, 2020

Thanks so much for everything We had a wonderful experience. I had an emergency And Mark took care of us so that we could travel home safe thanks again. More

by mhough1727@gmail. com
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
July 23, 2020

Took almost 2 hours for oil change come from Chicago had to take half day off then to wait almost two hours that way to for oil change More

by TIGERGOMEZ1121
Recommend Dealer
No
Employees Worked With
JOSEPH Gromala
Sep 08, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your feedback and we are sorry for your experience. Our oil changes do normally take an hour, not two. We are still running on a tighter crew since everything has started. However, we will push to make sure next time and for the future this not to take as long. An hour is because we have union technicians who do a thorough 172 multi point inspection on the vehicle and then wash the car as weather permits.

July 22, 2020

The service was on point and professional. Mark keeps me informed on any up coming needed services. Mark will inform me of the time frame on completing the service. More

by PLONG1949
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
July 22, 2020

Great service, truck was ready when told and quality was good. Employees very nice and friendly. I will suggest your company to family and friends. More

by Lfleming969
Recommend Dealer
Yes
Employees Worked With
Toby Novak
July 21, 2020

I’ve Purchased numerous Vehicles for Family and Myself, from their days in Chicago Heights to Matteson. I believe in their Service to the Products they Sale. More

by SFC(RET) Evans U.S. Army
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Jul 22, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thanks for reaching out. We are very happy we could provide you and your family with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 20, 2020

The best customer service. Caring and knowledgeable, prompt and efficient. We were in trouble, on a long road trip with a car problem on a very hot Saturday afternoon. Arnie Bauer folks got us back on t More

by Jim
Recommend Dealer
Yes
Employees Worked With
I do not have the names, but the service technician and even the car detail young man were extremely courteous and helpful. , Adam Estes
Jul 22, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thanks for taking the time to leave a review. It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help. Take care!

July 18, 2020

Efficient and courteous follow thru from internet staff. Very organized, well run business. Very knowledgeable and helpful staff. Looking forward to sending you new customers. More

by SKATEJOCKY
Recommend Dealer
Yes
Employees Worked With
Elvia, Miranda, Alyssa Gomez, Henry Horton, Alexis Malecha
Jul 20, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 17, 2020

Brought my car in to replace part they damaged on my previous visit. After waiting 3 weeks I finally called them.they told me 3or4 days ,they must have forgotten about me.I asked them to put my summer t More

by Walter
Recommend Dealer
No
Employees Worked With
Bill Neibert
Aug 12, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (708) 720-1900 to discuss your concerns, as your satisfaction is of utmost importance to us.

July 17, 2020

My first visit (though not for my car) was great! Getting it ready for my son to take back to college. Prompt friendly helpful service. Patient with my questions. Thank you! More

by Vicki
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Jul 20, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! We hope to be of service to you again in the future. Best wishes, Arnie Bauer Buick GMC Cadillac

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