Arnie Bauer Buick GMC Cadillac

Prompt response on arrival Very professional in approach. Courteous and made to feel welcome.. Especially appreciative of Mark Diehl"s suggestions concerning what was and was no Very professional in approach. Courteous and made to feel welcome.. Especially appreciative of Mark Diehl"s suggestions concerning what was and was not needed as to service on my Buick. More

Vehicle was received at time of appointment. Mark communicated well with me. In and out in 2 hours. Received a quote on future work recommdations. communicated well with me. In and out in 2 hours. Received a quote on future work recommdations. More

Happy to be with GM! My salesman, Rowland Laird, listened to my desires for the new GM. I didn’t have to haggle about my choice. I have experienced the excellent service My salesman, Rowland Laird, listened to my desires for the new GM. I didn’t have to haggle about my choice. I have experienced the excellent service department for years. More

When I arrive the guy at the service for me made me feel like I was number one in doing whatever it took to make my vehicle run right. Never did he make me feel pressure to buy something or get something re like I was number one in doing whatever it took to make my vehicle run right. Never did he make me feel pressure to buy something or get something repaired that I didn't want More

Customer service is as good as always Mike covers everything in detail, and makes sure that I'm aware of my options. Thanks Arnie Bauer! everything in detail, and makes sure that I'm aware of my options. Thanks Arnie Bauer! More

Damaged my car and has not answered or given me a call back to fix it very unprofessional . Would give 0 stars if I could back to fix it very unprofessional . Would give 0 stars if I could More

Service at Arnie Bauer is always safe, efficient and effective. Appreciate the COVID facility improvements relative to social distancing and the wearing of masks by all. effective. Appreciate the COVID facility improvements relative to social distancing and the wearing of masks by all. More

Pleased with the way my issue was handled. I was told what the issue was and approximately how much it would cost to correct the issue. I was able to schedule the repair work at a time that was convenien what the issue was and approximately how much it would cost to correct the issue. I was able to schedule the repair work at a time that was convenient for me. So far so good. More

During my visit Mark provided me with valuable information and documentation for the non-safety recall notification. Appreciate the pick-up and drop-off services as well. I had a great 1st time vi information and documentation for the non-safety recall notification. Appreciate the pick-up and drop-off services as well. I had a great 1st time visit to Arnie Bauer Buick GMC Cadillac dealership in Matteson, IL. More

Great attention to the issue Always friendly, competent and dedicated to resolving all problems. Good communication during the process and when completed by describing what is nee Always friendly, competent and dedicated to resolving all problems. Good communication during the process and when completed by describing what is needed and complicated issues that did arise. More