Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Arnie Bauer Buick GMC Cadillac
Matteson, IL
2,098 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,098 reviews
Verified Customer
September 02, 2020
I was very pleased with my service at Annie Bauer Buick. Mark Diehl was very patient with me and explained everything. This was a much better experience than I had with the dealer where I purchased my vehic Mark Diehl was very patient with me and explained everything. This was a much better experience than I had with the dealer where I purchased my vehicle, Circle Buick in Highland IN who told me it would be 2 weeks before they could address my serious check engine light situation. More
by dpl buick
Employees Worked With
Mark Diehl
September 01, 2020
Good service, had to come back a second time but that was GMs fault and not the dealers. Dave and Bill in the service department are great to deal with. GMs fault and not the dealers. Dave and Bill in the service department are great to deal with. More
by RYANVEERMAN
Employees Worked With
Bill Neibert, David Steffan
September 01, 2020
The service was prompt and easily remedied. Wait time was minimal. I was addressed in a professional manner and was directed to the nearest waiting area. minimal. I was addressed in a professional manner and was directed to the nearest waiting area. More
by Nita C
Employees Worked With
Bill Neibert
August 31, 2020
The guy helping me, didn't seem to care about, what issues, I was having with my vehicle. I asked, if I can be called, about a wheel alignment. Because, I has one 2 years ago. Never got a call. I men issues, I was having with my vehicle. I asked, if I can be called, about a wheel alignment. Because, I has one 2 years ago. Never got a call. I mentioned, I brought tires, from you all, which was under 2 years warranty, that was disregard. He removed 1 of the 3, I mentioned on the house. No one informed me, that you all will be keeping my vehicle, overnight. I'm sure, like before, no one will follow up, to really hear, my concerns. I'm very dissatisfied. No one mentioned Home delivery More
by Al
Employees Worked With
Mark Diehl
August 30, 2020
People were courteous , capable and professional , my car was ready on time and the service was performed quickly. The service area was clean and orderly with social distancing a priority . was ready on time and the service was performed quickly. The service area was clean and orderly with social distancing a priority . More
by Carmen
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, Corey Dockery
August 28, 2020
Excellent customer service Jake was very good and respectful my only complaint is I got Dollar store mats in my SIERRA DENALI and GM could have put more features into the Denali respectful my only complaint is I got Dollar store mats in my SIERRA DENALI and GM could have put more features into the Denali More
by Mitchell-love
Employees Worked With
Jake, Angie Chalmers
August 28, 2020
I really wasn't please with my service. Mark Diehl was my service representative and I'm not giving him any stars. During a pandemic Mark wiped his nose with his hands did not wash his hands are use any sani service representative and I'm not giving him any stars. During a pandemic Mark wiped his nose with his hands did not wash his hands are use any sanitizer. He spoke to me as if I couldn't afford to buy a $11.00 battery for my key fob. I have a front headlight that was out and it wasn't address. He was rude and short with speaking with me. My vehicle was half washed. I had to rewash it when I left the dealership. More
by ZION91
Employees Worked With
Mark Diehl
August 27, 2020
Have purchased all my cars from Bauer! Have a good relationship with all the service writers - greet me by first name. Darrin - one of the owners is very pleasant and treats you as a friend - not a c relationship with all the service writers - greet me by first name. Darrin - one of the owners is very pleasant and treats you as a friend - not a customer. More
by Connie
Employees Worked With
Adam Estes, David Steffan
