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Arnie Bauer Buick GMC Cadillac
Matteson, IL
2,093 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,093 reviews
August 31, 2020
The guy helping me, didn't seem to care about, what issues, I was having with my vehicle. I asked, if I can be called, about a wheel alignment. Because, I has one 2 years ago. Never got a call. I men issues, I was having with my vehicle. I asked, if I can be called, about a wheel alignment. Because, I has one 2 years ago. Never got a call. I mentioned, I brought tires, from you all, which was under 2 years warranty, that was disregard. He removed 1 of the 3, I mentioned on the house. No one informed me, that you all will be keeping my vehicle, overnight. I'm sure, like before, no one will follow up, to really hear, my concerns. I'm very dissatisfied. No one mentioned Home delivery More
by Al
Verified CustomerEmployees Worked With
Mark Diehl
August 30, 2020
People were courteous , capable and professional , my car was ready on time and the service was performed quickly. The service area was clean and orderly with social distancing a priority . was ready on time and the service was performed quickly. The service area was clean and orderly with social distancing a priority . More
by Carmen
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, Corey Dockery
August 28, 2020
I really wasn't please with my service. Mark Diehl was my service representative and I'm not giving him any stars. During a pandemic Mark wiped his nose with his hands did not wash his hands are use any sani service representative and I'm not giving him any stars. During a pandemic Mark wiped his nose with his hands did not wash his hands are use any sanitizer. He spoke to me as if I couldn't afford to buy a $11.00 battery for my key fob. I have a front headlight that was out and it wasn't address. He was rude and short with speaking with me. My vehicle was half washed. I had to rewash it when I left the dealership. More
by ZION91
Employees Worked With
Mark Diehl
August 28, 2020
Excellent customer service Jake was very good and respectful my only complaint is I got Dollar store mats in my SIERRA DENALI and GM could have put more features into the Denali respectful my only complaint is I got Dollar store mats in my SIERRA DENALI and GM could have put more features into the Denali More
by Mitchell-love
Employees Worked With
Jake, Angie Chalmers
August 27, 2020
Have purchased all my cars from Bauer! Have a good relationship with all the service writers - greet me by first name. Darrin - one of the owners is very pleasant and treats you as a friend - not a c relationship with all the service writers - greet me by first name. Darrin - one of the owners is very pleasant and treats you as a friend - not a customer. More
by Connie
Employees Worked With
Adam Estes, David Steffan
August 27, 2020
Good service and my service guy is always great Bill is amazing and knowledgeable. Give him a raise. Great job. Great dealer ship 💯🎯. Thank you for the service amazing and knowledgeable. Give him a raise. Great job. Great dealer ship 💯🎯. Thank you for the service More
by Lanise Robinson mcdonald
Employees Worked With
Bill Neibert
August 27, 2020
Good experience Mark Diego was great!!!!!!! I would recommend him and gmc and Arnie Bauer to my friends and family for service and buying a vechicle recommend him and gmc and Arnie Bauer to my friends and family for service and buying a vechicle More
by QUALITYCARECENTER
Employees Worked With
Mark Diehl
August 27, 2020
Great professional service always treated like family. From sales , management team to service always very attentive to our needs. Thanks for making my family feels at home . Tom you are the best. From sales , management team to service always very attentive to our needs. Thanks for making my family feels at home . Tom you are the best. More
by JOSED0102
Employees Worked With
Thomas Sinon, David Brdar, Corey Dockery
August 27, 2020
Had a very good meeting yesterday at Arnie Bauer Buick for my first time since purchasing auto last November. They examined the entire car from front to back. They guaranteed me it would not take over 1 h for my first time since purchasing auto last November. They examined the entire car from front to back. They guaranteed me it would not take over 1 hour and they were right on time! More
by GINLANDO94
Employees Worked With
Mark Diehl, Mike Werner, Adam Estes, Bill Neibert, Jessica McCormick, Corey Dockery, Mark Snyder, David Steffan
August 23, 2020
I was very disappointed at the lack of safety precautions during this pandemic. There was no sanitizing products anywhere no masks unless you requested them to wear one. No social distancing being practiced during this pandemic. There was no sanitizing products anywhere no masks unless you requested them to wear one. No social distancing being practiced at all. The sales guy whom never introduced himself made a comment "he didn't know anyone with it" well dude my husband and i do. Only reason i stayed, i came for the car i wanted and was in a hurry to get out of there. The sales guy next to us had customers no mask he asked them if he had to wear one they said no his response yes thank you it's unnecessary. The blatant disregard for others safety I was speechless. You all keep sending me these surveys to do now here you go ok. I don't know who the guy was your survey is making me choose someone i don't know. More
by LAVENIAYATES
Employees Worked With
They never introduced their self
