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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.2
2,098 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,098 reviews

November 03, 2020

Bill gave me very good service. I was very happy with the work completed on my car. The tire recommendation gave my car a much better ride. More

by CANNERY0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 31, 2020

Great dealership! Can’t say enough good things about them. They are always prompt with service . They tell you what needs to be done before doing it. More

by Nadine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Werner, Jessica McCormick
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!

October 31, 2020

From purchasing my vehicle on the 14th of this From purchasing my vehicle on the 14th of this month.... To getting my remote start on the 29th..........Both interactions were superb. Great c More

by DERRIMUSWILLIAMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Brdar, Adam Estes
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you. Safe travels!

October 30, 2020

My families dealer of choice. We love Arnie Bauer. Thanks for great service. Thank you so much for Bill Neiberts attention to detail. Thanks for all you do More

by LSTINER1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 30, 2020

Friendly but waited 2 hours for an oil change and that’s with an appointment. Probably won’t be back, as that is a long time to wait and I haven’t waited that long before . More

by Jean watson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adam Estes
Oct 30, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Sorry to hear about this and we appreciate your review. We generally do take about an hour, we are a union shop and not a quick lube. All of our oil changes come with a 27 point inspection and a carwash (most days, depending on weather). However, 2 hours is excessive and we do apologize. Please let us know if there is anything else we can do. Thank you.

October 30, 2020

Corey works was with us all the time. He’s very nice. Helpful. Get the job done in a reasonable amount of time. Great guest service all around More

by Ann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Dockery
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We're glad to hear you found our staff Corey was so knowledgeable and helpful! Thanks again for taking the time to leave us this information about your recent visit. Take care!

October 29, 2020

Adam is attentive. efficient,and thorough., whenever I have had a challenge or questions in ref to my vehicles he has been the man to see or call ., he is truly an awesome and irreplaceable asset to the e More

by DGORDAN58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Jessica McCormick
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we're happy you found our staff to be so supportive during your experience here at Arnie Bauer Buick GMC Cadillac. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 29, 2020

Dealership is professionally run. Service reps are knowledgeable and helpful.cars are ready when promised. Everyone is very courteous. There is nothing else to say. More

by CBEY8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! We hope to be of service to you again in the future. Best wishes, Arnie Bauer Buick GMC Cadillac

October 29, 2020

I have purchased many cars in my life and I have to say this has been the best buying experience. Norm Mitchell. Is fantastic and a wonderful asset to your dealership. I give Norm five stars for sure and I More

by BBILLMEYER
Recommend Dealer
Yes
Employees Worked With
Norm Mitchell
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 28, 2020

Bought a new GMC truck. Love the deal and customer service I received. The truck is just what I was looking for and the color. More

by RLJTAMMY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Alyssa Farkas, Alexis Malecha
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we really appreciate your positive review! We sincerely value your business and look forward to your next visit!

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