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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.2
2,098 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,098 reviews

November 10, 2020

I think the price for the vehicle was fair and Rowland was good to work with. You end up having to pay for glass etching which adds no value to the vehicle and doesn't reduce insurance so that was frustr More

by BRIAN@MAXWELLB1.COM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rowland Laird
Nov 15, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us to discuss your concerns, as your satisfaction is of utmost importance to us.

November 10, 2020

Easy transaction, nice people to work with. I have bought three vehicles from Arnie Bauer and have always been treated great. I would highly recommend them. More

by DON78
Recommend Dealer
Yes
Employees Worked With
Henry Horton
Nov 12, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

November 10, 2020

Overall the dealership is nice and the people are friendly. Unfortunately, I felt a certain way when reviewing repairs needed for my vehicle with associate. More

by Cindy E.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Snyder
Nov 11, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello Cindy. My name is Jessica. I am the Customer Service Manager here at Arnie Bauer. Thank you first and foremost for your time here in our service dept. Then of course your feed back. I would be more than happy to help with any questions you may still have or a more thorough break down possibly of repairs. I can be reached at 708-720-7363 or email of jmccormick@arniebauer.com. Thanks again for the review. I look forward to speak with you soon.

November 06, 2020

Arnie Bauer is the best!Has the best employees Has the Arnie Bauer is the best! Has the best employees Has the best Service Has the best car deals They are awesome! Have been a customer for 15 years More

by JA16115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa, Alex and Jeff in Sales, Adam Estes
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thanks for your feedback about our team. We're glad Arnie could help! If you have any further questions, please give us a call. We're always happy to assist. Take care!

November 06, 2020

No complaints, they had the vehicle I wanted at a fair price. Follow up general maintenance has great no problems. The only problem is typing 25 words More

by RORLOWSKI62
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, thank you so much for your feedback! It's great to hear our team could help. Don't hesitate to let us know if there's anything else we can do to assist, and take care!

November 06, 2020

I went there to buy a specific,they already sold it so I bought a different one.. paid 26,000 for it and it had a plu in the front tire and no floor mats.. very disappointed More

by Staciajackson513
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alyssa Farkas, Greg Parker, Mark Diehl
Nov 16, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We apologize for any inconvenience. Please contact Jessica the Customer Service Manager at 708-720-7363. We hope to make this right. Thank you for your time. Have a wonderful day!

November 05, 2020

I have been with the dealer since 1976 and have always been satisfied with their service and products. The service staff has been top notch since I delt with them from starting with them. More

by WOHSK@AOL.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Werner, Adam Estes, Bill Neibert, David Steffan
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Wow, it's feedback like yours that really keeps us motivated! We are very happy our team could provide you with such a positive experience over the years! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 03, 2020

Great job at the dealership Bill was nice kind And answered all my questions with a smile And went over all the paperwork Ask me what I had for lunch More

by BRAGGJULIUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

November 03, 2020

Sales Man Jacob Koehne was outstanding! Made me feel like I was the most important person in the dealership! Can’t say enough about his service! More

by SCOTTY2HOTTY2969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Koehne
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!

November 03, 2020

I appreciate Arnie Bauer Dealership they are always very accommodating with my work schedule. They’re always friendly and helpful The car is fixed right the first time and always clean when it’s done. Than More

by CARBREEZE2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Bill Neibert
Nov 10, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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