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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.2
2,098 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,098 reviews

November 16, 2020

Could not get a response as to status of vehicle. Adam texted saying if I need anything to text him I texted for an update. No response to my three messages. More

by NAYNAYROCKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Nov 16, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We apologize for the inconvenience. The service advisers are now all up to date with their apps. It seems there may have been a glitch. No excuses. Again, we greatly apologize. Thank you for bringing this to our attention. We look forward to see you again. Have a wonderful day!

November 16, 2020

Service was excellent I will refer customers to Arnie Bauer in the future. Thank you so much for providing excellent customer service. Hope to see you for my next service. More

by DELORESPARKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Mike Werner, Adam Estes, Bill Neibert, Jessica McCormick, Corey Dockery, Mark Snyder, David Steffan
Nov 18, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

November 16, 2020

Customer service representative was not friendly. I felt rushed and ignored.. Service representative was talking to me as he had commission on the bill. I was disappointed. More

by CLEVENCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Do not remember name. Waited outside
Nov 16, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Good afternoon. My name is Jessica. I am the Customer Service Manager at Arnie Bauer. Thank you for your time and feedback. My apologizes for the unfortunate encounter you had in our service department. I would like if you could contact me at your earliest convenience at 708-720-7363 or email at jbaldy27@arniebauer.com . I'd like to better understand the visit and help in your future. I'm sorry for any inconvenience. Thanks again for your time.

November 15, 2020

Service Department did a nice job getting my truck taken care of with all the bad weather. All the details of the service were fully explained in advance. More

by D.STENNING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Mike Werner
Nov 17, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, your satisfaction is our top priority. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We sincerely value your business and look forward to your next visit!

November 15, 2020

This dealership was a anchor of my old community in Harvey. they always were good partners and trustworthy I did my research and knew what Suv I was looking for and they delivered without the heavy More

by JSAN267770
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Thomas Sinon
Nov 16, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We are so happy to have been able to assist with your vehicle search. Thank you so very much for your feedback and time. Being family owned. These kind reviews keep us on our feet and eager to assist the community! If there is anything that we can assist you with in the future or any unanswered questions please contact our sales dept. We will be happy to help! Congratulations on your vehicle purchase !

November 14, 2020

Amazing dealership with and amazing team that gave me exceptional costumer service... I wish I would have bought my personal vehicle from this dealership instead of South Oak Dodge More

by Elijah.j.handy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Nov 17, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know!

November 11, 2020

Our truck check engine light kept going on and off but we were able to pull a code. Adam was able to get us in quickly set up a loaner car and his team was able to fix the problem quickly. Truck has been ch More

by MP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Nov 13, 2020 -

Arnie Bauer Buick GMC Cadillac responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you, and have a fantastic day!

November 11, 2020

Best of the best. The owner Darrin is the absolute best car dealer I have ever met. I will recommend this dealership to all I know. Lastly I live in Texas and flew to Chicago to buy my truck from Bauer More

by FRANKFORTWARRIORS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrin Bauer, Bret Pechtold
Nov 12, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again soon! We sincerely value your business and look forward to your next visit! Take care!

November 11, 2020

Took my Sierra Denali to the Collison Center to repair damage to my front fender. Great communication was given on the repair and the work done looks good. Thank You! More

by JD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toby,
Nov 12, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hello, thank you for choosing Arnie Bauer Buick GMC Cadillac as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit! Take care!

November 10, 2020

The manager and Alexis were great to work with. Able to get to my price point and was able to get the vehicle I loved. Like working with women. More

by Nancympaul1965@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Malecha
Nov 12, 2020 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!

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