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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.2
2,098 Reviews
Call Dealership (708) 720-2000

5525 Miller Circle

Matteson, IL

60443

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Showing 2,098 reviews

June 30, 2022

Great service! Will definitely return for service again. Customer service is excellent. Be Customer waiting room is very comfortable! More

by nathanbasecamp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
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June 30, 2022

Right on time for my tune up. Let me know how tune up going. Got car wash at end. Good job. More

by GINLANDO94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Jessica McCormick, David Steffan
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June 30, 2022

Adam was very Accommodating and friendly . The area was conducive for me to continue with me life while waiting g on my serviced vechile More

by winningwarrior2021
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Two ladies at the cashier counter are the best , Adam Estes
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June 29, 2022

Rowland was awesome and really a great salesman. Very personable and friendly. We will be back for service. More

by carolyn1324
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Cody Bakr
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June 25, 2022

arnie bauer replaced my defective seat cover and did a great job and my vehicle was returned with no damage,I am happy. More

by THOMAS.BUSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Jessica McCormick
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June 24, 2022

I was quoted one price then after my car was there for 5 day they said it was $300 more and my car will be there for 2 more days. More

by darnettadavis3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Steffan
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Jun 24, 2022 -

Arnie Bauer Buick GMC Cadillac responded

We apologize for any inconvenience. Upon further review there was a circuit that was damaged. There was also no charge for the diagnosis. Our service director went over this find and diagnosis in depth. Our apologies we could not come to an agreement on repair.

June 23, 2022

My vehicle was ready but it still took another 20-30 minutes before they checked me out. More

by phstreeter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, Jessica McCormick, David Steffan
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June 21, 2022

Nice dealship but should have washed my car after I spent a lot to fix my car .. More

by jdmd1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOSEPH Gromala, Jessica McCormick
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June 20, 2022

Very thorough and caring. Fast service and good customer service. Would recommend to friends . Adam is great. More

by samonerandle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
June 20, 2022

I brought me truck in to get the door handle fixed and had to come back 3 separate times only to get charged more than my original quote. Not happy More

by manuelbey75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adam Estes
Report | Print
Jun 20, 2022 -

Arnie Bauer Buick GMC Cadillac responded

We are sorry to hear about your experience. Unfortunately, sometimes parts issues do make it challenging to get right, but either way it is inexcusable. We will have our customer service manager reach out to you as soon as possible. Her name is Jessica McCormick and can also be reached at 708-720-7363.

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