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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.3
2,094 Reviews
Call Dealership (708) 720-2000

5525 Miller Circle

Matteson, IL

60443

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Showing 2,094 reviews

June 25, 2022

arnie bauer replaced my defective seat cover and did a great job and my vehicle was returned with no damage,I am happy. More

by THOMAS.BUSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Jessica McCormick
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June 24, 2022

I was quoted one price then after my car was there for 5 day they said it was $300 more and my car will be there for 2 more days. More

by darnettadavis3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Steffan
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Jun 24, 2022 -

Arnie Bauer Buick GMC Cadillac responded

We apologize for any inconvenience. Upon further review there was a circuit that was damaged. There was also no charge for the diagnosis. Our service director went over this find and diagnosis in depth. Our apologies we could not come to an agreement on repair.

June 23, 2022

My vehicle was ready but it still took another 20-30 minutes before they checked me out. More

by phstreeter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, Jessica McCormick, David Steffan
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June 21, 2022

Nice dealship but should have washed my car after I spent a lot to fix my car .. More

by jdmd1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOSEPH Gromala, Jessica McCormick
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June 20, 2022

Very thorough and caring. Fast service and good customer service. Would recommend to friends . Adam is great. More

by samonerandle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
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June 20, 2022

I brought me truck in to get the door handle fixed and had to come back 3 separate times only to get charged more than my original quote. Not happy More

by manuelbey75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adam Estes
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Jun 20, 2022 -

Arnie Bauer Buick GMC Cadillac responded

We are sorry to hear about your experience. Unfortunately, sometimes parts issues do make it challenging to get right, but either way it is inexcusable. We will have our customer service manager reach out to you as soon as possible. Her name is Jessica McCormick and can also be reached at 708-720-7363.

June 19, 2022

My Salesman was very knowledgeable and helped me without spending all day, finance manager was nice More

by mokis9438
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Sodre
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June 18, 2022

Good service from the staff second car from dealership a Cadillac suv very well appreciated More

by tonimacron45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica McCormick
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June 18, 2022

Arnie Bauer do very good work, if you need anything work don3 on your car take it to Arnie for service. More

by mrstoneyford
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Adam Estes
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June 17, 2022

A great experience I was very satisfied with the atmosphere. There the courtesy very pleasant and awesome job done I would recommend you to my friends. Thanks Toby you were awesome More

by Szjc54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toby Novak
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