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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Employees
Reviews
Vehicles
4.3
2,100 Reviews
Arnie Bauer Cadillac Buick GMC is proud to serve our customers around the Matteson area and worldwide as your certified dealer. At Arnie Bauer Cadillac Buick GMC we strive to provide automotive products and services of unmatched quality. We are voted as the best place to buy your new or used vehicle year-after-year and also voted the best for service including the quick lube and car wash center. Arnie Bauer Cadillac Buick GMC, your certified dealer, serving the Matteson area. Whether you're shopping for a new car, looking for parts and accessories, looking for a great place to buy tires with a price match guarantee or need to have your vehicle serviced, you'll find what you need at Arnie Bauer Cadillac Buick GMC.
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5525 Miller Circle

Matteson, IL

60443

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Showing 2,100 reviews

March 12, 2026

Great dealership and exceptional sales & leasing consultant, Mr Rowland Laird. He took time explaining all the pro & cons of leasing and buying, Very knowledgeable about all operations of the ve More

by wuwu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alyssa Farkas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rowland Laird ( Sales & Leasing Consultant), Jeffery Rogers
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May 13, 2025

Excellent customer service LaDell Scott was wonderful very patient super helpful. I will be recommending this dealership to family and friends. More

by Monique C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LaDell Scott
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March 10, 2025

They over charge for a fuel filter and it was due to the lack of experience with the 3l diesel. I looked it up. The replacement should take anyone less then 15min and they charge me for a full hour. I t More

by m3leibovitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Steffan
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Mar 12, 2025 -

Arnie Bauer Buick GMC Cadillac responded

m3leibovitz, We would certainly like to look into this recent visit with us to our service department. At all time are strive to be transparent with all our guest and thorough in our explanation of repairs. Our Customer Service Manager Jessica would like the opportunity to review this concern with our service team. Please email her at jmccormick@arniebauer.com with your contact info so she may reach you at a time that is best for you. Our apologies for any miscommunication on our end, we look forward to speaking with you soon! Thank you !

January 10, 2025

Every business runs into a problem occasionally. Allyssa took complete care and concern with our feelings in mind. She is tops in her field and found an identical vehicle immediately. Arnie Baue More

by Steve Mittleman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alyssa Farkas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Gomez, Thomas Sinon
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December 30, 2024

Great Dealership, Great Staff when it comes to buying a new car or service, you can expect a first class experience when visiting. Alex M. and Bret are always the best! More

by Denny Kacich
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bret Pechtold, Alexis Malecha
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November 20, 2024

Tech left old oil filter upside down under hood leaving big oil stain on driveway.Not the professional service I normally get ! Mark Diehl did get me in to get fixed.I appreciate that. More

by clumpner1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Brdar, Mark Diehl
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Nov 21, 2024 -

Arnie Bauer Buick GMC Cadillac responded

Dear Mr. Clumpner, Thank you for taking the time to speak with me earlier. Please allow me to extend our sincerest apologies for the error made on our end. I assure you this is highly unusual and not reflective of the standards we uphold in our department. I’m glad Mark was able to assist promptly, and I want to reassure you that we’ve taken steps to ensure you’re fully supported for your next service visit. When you’re ready, we’ve got everything arranged to take care of your needs. Should you have any additional questions or require further assistance, please don’t hesitate to contact me directly at 708-720-7363. Once again, I apologize for the inconvenience and truly appreciate your understanding. We look forward to welcoming you back soon.

Nov 22, 2024 -

clumpner1975 responded

Thank you.

October 08, 2024

Every time I bring my truck in for service they never do what is supposed to be performed for service More

by andersonlandscape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica McCormick
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Oct 08, 2024 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced with your service visits. This is not the level of service we aim to provide, and we would like to make it right. Our Customer Service Manager, Jessica McCormick, is available to assist you directly and ensure that any outstanding issues are addressed promptly. Please give her a call at 708-720-7363, and she will personally work with you to resolve the matter and ensure your truck receives the care it deserves. At Arnie Bauer Buick GMC Cadillac, we value your business and want to restore your confidence in us. Thank you for giving us the opportunity to improve your experience. Best regards, The Arnie Bauer Buick GMC Cadillac Team Call Jessica McCormick at 708-720-7363 to discuss your service concerns!

May 15, 2024

I had a great experience with having them fix the problem i was having with my car. More

by laural
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Estes
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March 18, 2024

First-class team and great customer support. Mark Diehl is awesome to work with. Highly recommended! More

by Gia & Hayward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Report | Print
Mar 19, 2024 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your kind words! We're delighted to hear that you had a first-class experience with our team at Arnie Bauer Buick GMC Cadillac. If you need anything else or have further questions, feel free to reach out. We appreciate your business!

February 08, 2024

A couple of quick questions for a potential sale of $50,000+. It indicated on website a text phone number that would contact you with their general sales manager. Unfortunately, someone other than thei More

by Richz
Recommend Dealer
No
Employees Worked With
Bret Pechtold
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Feb 10, 2024 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for sharing your experience with us. We apologize for any inconvenience you encountered. Please feel free to contact Jessica, our Customer Service Manager, at (708) 720-7363. She'll be more than happy to assist you and ensure your questions are answered promptly. We appreciate your patience and hope to have the opportunity to earn your business.

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