Arlington Toyota - Service Center

Customer Service I have owned my 2003 Toyota Matrix for nearly 15 years. I have always had routine maintenance service and oil changes performed at Arlington Toyota. T I have owned my 2003 Toyota Matrix for nearly 15 years. I have always had routine maintenance service and oil changes performed at Arlington Toyota. Their staff is friendly and always doing their best to be sure of customer satisfaction. More

Recall & 15k checkup Excellent customer service by Raymond who should be recognized for his superior skills in dealing with customers during stressful times. I was very un Excellent customer service by Raymond who should be recognized for his superior skills in dealing with customers during stressful times. I was very unhappy when I was informed that I would be in a rental for about a month due to the lack of availibilty of parts needs to correct the transmission recall on my 2016 Tacoma. Raymond was extremely empathetic with my situation and assured me that he would do whatever he could to make the process go as smoothly as possible. In my opinion it is frontline people like Raymond that make up for the deficits in Toyota's design and manufacturing side that are the real cause of rare issues such as this. More

Easy and reliable. The reason I feel good about this dealership is their customer service. My service coordinator is great. Mike Sandellin is responsive and straight f The reason I feel good about this dealership is their customer service. My service coordinator is great. Mike Sandellin is responsive and straight forward. He makes the experience as simple and pleasant as possible. More

Recall work Mike is an outstanding employee. He helps keep Arlington Toyota on the map. He treated me extremely well and ensured all of my concer s were addresses Mike is an outstanding employee. He helps keep Arlington Toyota on the map. He treated me extremely well and ensured all of my concer s were addresses. He maintained excellent communication and kept me informed. OUTSTANDING guy in every respect. I have been a customer of Arlington Toyota since 1985 and Mike Needham is the best person I have dealt with. Hands down. More

Mr. Michael Campbell opinion of the personnel I would like to thank you for having 2 Outstanding Gentlemen at your Dealership. (1) Mike Needham is the best of the best Service Advisor that I have I would like to thank you for having 2 Outstanding Gentlemen at your Dealership. (1) Mike Needham is the best of the best Service Advisor that I have had the pleasure of dealing with at Arlington Toyota. He treats all of his customers with outstanding professionalism. I have now recommended my Sister to him and she feels the same way that I do. Also, I would like to thank John Zimmer in the Parts Department. John, educates me on my Vehicles and provides awesome service and advice. When I need to know anything about my cars these 2 Gentlemen have the nothing but awesome to me and my Sister. I let my daughter took my car of for service and she was very impressed with Mike Needham and his awesome professionalism. Thanks to these 2 Gentlemen I will only go to Arlington Toyota for my service on my cars. Thank you for having great employees like these 2 guys. Respectfully, Mr. Michael Campbell. More

Great service, long wait I'm a first-time Toyota owner so this was my first experience at Arlington Toyota for service. I did not purchase my vehicle at a Toyota dealership. B I'm a first-time Toyota owner so this was my first experience at Arlington Toyota for service. I did not purchase my vehicle at a Toyota dealership. But when I asked other people with Toyotas to suggest where to have an oil change the most consistent response was to take it to the dealership. I made an appointment online a week in advance and indicated that I would wait for the service to be completed instead of dropping it off and coming back to pick it up when it was done. I received 4 email reminders and a phone call the day before to confirm the appointment. I arrived on time and waited well over an hour before Rande came in to advise me that the car needed a new battery. He was very knowledgeable and personable. When the car was done it had been washed, which was a very pleasant surprise. I was very pleased with the service and Rande. The only reason I did not rate the service as excellent is because I waited almost 2 hours for an oil change, and subsequently a new battery, even though I made an appointment in advance. I will definitely go back for future service and would recommend to others but I will also be prepared for a lengthy wait and share this with others as well. More

Car service is Ehh, Customer service is stellar Mike Sandelin has always helped ensure that my car is at its safest, and highest functioning capabilities. Although a freak accident occurred in which Mike Sandelin has always helped ensure that my car is at its safest, and highest functioning capabilities. Although a freak accident occurred in which the valve stem became lose and my tire went flat while driving, he took care of me and even provided an in-store credit for our troubles. More

Mike Sandelin was attinted to customer service Mike kept in touch with me on my regular servicing and helped to set up an appointment at the body shop for warranty work. Nice guy, great service. Ex Mike kept in touch with me on my regular servicing and helped to set up an appointment at the body shop for warranty work. Nice guy, great service. Exactly wamhat is needed for customer care. More

Great Experience! I live in Orange Park and travel to the other side of the city to provide service to my Toyotas, services advisor Henry should be in management becaus I live in Orange Park and travel to the other side of the city to provide service to my Toyotas, services advisor Henry should be in management because his professionalism, dedications to serving customers and knowledge can demand to others. its probably one of the main reason I go there! More