Arlington Toyota - Service Center

Professional Derrin was thorough in his diagnosis of our Avalon's starting problem. He kept car overnite to follow up on his diagnosis. It was the battery at fault Derrin was thorough in his diagnosis of our Avalon's starting problem. He kept car overnite to follow up on his diagnosis. It was the battery at fault, and he replaced it under warranty. More

Very helpful Mike Sandelin was excellent. Was very prompt and courteous in resolving an emergency. Kept me informed on the progress and it was a pleasure to work Mike Sandelin was excellent. Was very prompt and courteous in resolving an emergency. Kept me informed on the progress and it was a pleasure to work with him. Customer service is his priority! Thanks Mike More

Came in for an oil change, etc. Adam Kollar was my service rep. He was friendly and warm from the first contact and gave me good information about the time needed for this visit. Adam Kollar was my service rep. He was friendly and warm from the first contact and gave me good information about the time needed for this visit. Though it took a few minutes longer than we thought it might, Adam made me aware of exactly what was done and I was pleased with his explanation. Thanks, Adam, good job. Blimp Davis More

Very satisfied I always ask for Mike Sandelin, knowing that I will get the best service, no questions asked. Mike is the best, and gets the service done in a timely I always ask for Mike Sandelin, knowing that I will get the best service, no questions asked. Mike is the best, and gets the service done in a timely manner. More

Service to my tundra Evertime I go in for service on my truck it is fast quality service no matter what’s my issue he provides great service Chancy is one of the best cust Evertime I go in for service on my truck it is fast quality service no matter what’s my issue he provides great service Chancy is one of the best customer care agents employee of the month More

Professional Service Took our 2007 Toyota in for a 120K check. As always, we received a through inspection and excellent customer service from the service advisor, Adam K Took our 2007 Toyota in for a 120K check. As always, we received a through inspection and excellent customer service from the service advisor, Adam Kollar. He was friendly, very knowledgeable and he gave a very clear explanation of service performed and service that would be needed in the future. More

Camry Service Went in for a oil change and brake check. Once completed, we left with a large bill and a leak on the CV Axel. However, Derrin was excellent to deal w Went in for a oil change and brake check. Once completed, we left with a large bill and a leak on the CV Axel. However, Derrin was excellent to deal with and took care of us during this whole process! More

Easy Service Michael Sandelin is a great person to work with, best ASM around! Arlington is busy, but they always get you out in a decent amount of time and the pr Michael Sandelin is a great person to work with, best ASM around! Arlington is busy, but they always get you out in a decent amount of time and the price is is always the lowest. More

Good alignment service with good and bad news I've gone to Arlington Toyota Dealer to do my alignment since 2016 when I bought my used Toyota Camry XLE 2007 and all the time service was great and I've gone to Arlington Toyota Dealer to do my alignment since 2016 when I bought my used Toyota Camry XLE 2007 and all the time service was great and the employees too...my last visit was on 12/26/2017 to check my alignment. The service was good, but when I was called to get my car by one of the service members, he told me, "I have good and bad news for you....good news is that your alignment is done and the bad news is that when our employee was taking the car out of the service, somebody hit your car on the passenger side, but don't worry the damage is minor and will be fixed, you don't have to pay a penny for that." However, now the Dealer is refusing to take responsibility for the accident when it was one of the Dealer's employees who caused the damages on the premises. Their justification: when I gave them my keys I gave the permission to any employee to drive my car and understood the risk of damage to the car. I find this excuse ridiculous. If I loan my car to anyone, the expectation is that she handle it with care. The responsibility of damage should not fall on my shoulders. While the service was good and Rande Kristiansen was a helpful and nice guy, I recommend that they expand the Dealer premises and try to find better areas to park cars that have been already serviced since they are a very busy Dealer. Maybe next time, someone else won't have the same damage to their car. More

Michael Sandelin- Great Customer Service Mike Sandelin continues to deliver customer service with integrity and authentic concern for the customers he services. It is because of Mike and the Mike Sandelin continues to deliver customer service with integrity and authentic concern for the customers he services. It is because of Mike and the Arlington dealership I bypass other dealerships driving extra miles from Orange park, for delivery of excellent and dependable service. "They get it right the first time". More