Arlington Toyota - Service Center

Friendly Service Recent service was great. Provided a shuttle ride to my house so I didn’t have to wait at the dealership. Even washed my car, which was a nice surpris Recent service was great. Provided a shuttle ride to my house so I didn’t have to wait at the dealership. Even washed my car, which was a nice surprise. Mike Sandelin was very helpful! More

I will never took my car to Arlington service again. Arlington Toyota is the worst place to have your car service!!! I had an appointment for oil change on July 9, 2018 @ 1:30pm. When I got their there Arlington Toyota is the worst place to have your car service!!! I had an appointment for oil change on July 9, 2018 @ 1:30pm. When I got their there was a line that took about 10 minutes before they took my car. I decide to take shuttle to the regency mall. Around 1:50pm a lady at the shuttle services took me to regency mall which is about 5min drive form Arlington. I told the lady that bought me to the mall to pick me up in 30 minutes because I was just grabbing something to eat.She told me she has my number and she will called me when she comes to pick me up. An hour later i called customer service to tell her that i am ready to be back but nobody comes.30 minutes later i called again to have somebody come and pick me back to Arlington. I called again after an hour they told me they are contacting the wrong number. I am not sure whether they are telling the truth because whenever i called they took my phone number. I spoke to Thomas several times but he will tell me they are on their way, is too much traffic. I called Christ 3x without respond. To cut the story short i called Uber at 5pm and they are there in 5 minutes. I paid for my service and took my car. When I got home around 5:45pm, I got a phone call from Arlington telling me that they here to pick me up from the mall the drop me 3 hours ago. What a shame! More

Great all the Wayne ! I have always received great customer service when I came to Arlington. Both of my service advisors knew me personally which made it a great experienc I have always received great customer service when I came to Arlington. Both of my service advisors knew me personally which made it a great experience! My car is happy too ! I will continue to keep coming back ?? More

Maintenance Quick friendly service. Took care of the needs of y car at the time and noted what should be ready to do next service visit Quick friendly service. Took care of the needs of y car at the time and noted what should be ready to do next service visit More

Chauncey/Arlington Toyota service Went to have my 4Runner service @ Arlington Toyota. My Service Representative was Chauncey. Very friendy staff and excellent service. They even wash Went to have my 4Runner service @ Arlington Toyota. My Service Representative was Chauncey. Very friendy staff and excellent service. They even wash my vehicle. I highly recommend Arlington Toyota and Chauncey. Mahalo! GM More

Positive Made an error but went above and beyond to make it right Chauncey Andrews was my service guy Super sweet and really wanted to do right by his custom Made an error but went above and beyond to make it right Chauncey Andrews was my service guy Super sweet and really wanted to do right by his customer Thanks More

pleased Mike did everything expected well. He was courteous friendly and understanding of my concerns. His attention to details was greatly appreciated. I de Mike did everything expected well. He was courteous friendly and understanding of my concerns. His attention to details was greatly appreciated. I definitely will request him next also. More

They do the right thing!! In the last few months I have had two car "emergency" repair incidents right before a long car trip and both times the Arlington Toyota service team h In the last few months I have had two car "emergency" repair incidents right before a long car trip and both times the Arlington Toyota service team has gotten me in immediately and fixed the problem. I bought my car at Arlington and have had all my service at Arlington. With my most recent incident, Chauncey was so friendly and helpful. He made sure that my car was fixed and ready for the long car trip. It was a stressful Monday morning that included my car not starting. Chauncey made sure that my car was also washed and vacuumed. It definitely brightened my day to get my car back in working condition and so clean!!! More

Recent Service Brakes were acting funny on my very used (190k) Sienna. Made an appointment, Tucker Darnell took care of my and kept me informed throughout the day. Brakes were acting funny on my very used (190k) Sienna. Made an appointment, Tucker Darnell took care of my and kept me informed throughout the day. Actually turned out to be less expensive than originally thought. 3 days later, my daughter ran over a screw and flattened the tire. I got enough air in it to drive to the dealer. Called Tucker on my way there, he met me at the service area and took care of me again. More

Quick and efficient maintenance visit Got there early for 8:30 am and was on my way home by 9:15 am. That is fast and efficient service. Thank you! Got there early for 8:30 am and was on my way home by 9:15 am. That is fast and efficient service. Thank you! More