Arlington Toyota - Service Center

Terrible customer service the way they talk to customers at the service desk is unbelievable I will never go back again and will not recommend anyone friends or family.employee the way they talk to customers at the service desk is unbelievable I will never go back again and will not recommend anyone friends or family.employees name was John Zimmer Very rude to my wife More

Arlington Toyota continues to be a consistently professional dealership. Michael Sandelin, service advisor is always friendly, informed, and helpful. Michael Sandelin is the premiere reason we have professional dealership. Michael Sandelin, service advisor is always friendly, informed, and helpful. Michael Sandelin is the premiere reason we have our Toyota vehicles serviced exclusively by Arlington. He is an asset to the business operations. More

If only there were ZERO STARS. Called MON 20JUL20 for a simple OIL CHANGE appt. Was told that SAT 08AUG20 @ 0800 was the earliest I could make an appt. SERIOUSLY?! So called the husband who said ‘Forget simple OIL CHANGE appt. Was told that SAT 08AUG20 @ 0800 was the earliest I could make an appt. SERIOUSLY?! So called the husband who said ‘Forget it; I’ll do it myself!’ I called the service guy back and asked what if I just ‘showed up’ as a walk/drive-in for their ‘EXPRESS’ MAINTENANCE SERVICE. ‘Well, we don’t TAKE ‘walk-ins’ anymore so you’d probably be TURNED AWAY.’ OMG. HOLY CRAP. In NO CHAS SC @ GENE REED TOYOTA **AND** now @ RICK HENDRICK Toyota one would NEVER EVER turn away a customer. I am appalled. I am 66yo, have been a Toyota girl since my first car in 1977 Celica (LOVED!), 1983 Celica, 1995 Camry (LOVED!), and the LAST of the MOJICANS, a 2012 Camry LE w/ only about 65-70k miles on it and we are SELLING IT. Bought a 2013 SUBURU FORESTER which I can actually SEE out of!! Am DONE w/ Toyota. And ESPECIALLY ARLINGTON dealership. Thank god we’re selling AND moving OUT of STATE. More

Derrin Drago, very knowledgible this was my second visit to Arlington Toyota in less then 3 weeks all seprate issues each time Derrin was very helpful in understanding the issues and this was my second visit to Arlington Toyota in less then 3 weeks all seprate issues each time Derrin was very helpful in understanding the issues and reccomenting what services should be applied, this guy knows his stuff. I"m very pleased with my experiense More

Great service Everyone friendly and made sure that my car was taken care of. Also Rande made sure that I got a part for my car that I was waiting three years for. Everyone friendly and made sure that my car was taken care of. Also Rande made sure that I got a part for my car that I was waiting three years for. More

I have mixed feelings about singing the praises of my service advisor at Arlington Toyota because I want to make sure he’s available next time I need him. Mike Sandelin, I appreciate your advice and trus service advisor at Arlington Toyota because I want to make sure he’s available next time I need him. Mike Sandelin, I appreciate your advice and trust you’ll keep my vehicle running well. Keep up the good work! More

Recently had a minor repair In the collision center to my 2019 Highlander. Annette Campbell assisted in the appraisal including ordering the parts and scheduling the work. Everything was completed as schedul 2019 Highlander. Annette Campbell assisted in the appraisal including ordering the parts and scheduling the work. Everything was completed as scheduled and completed in a timely manner. More

The service was great, Rande and Chauncey are always awesome to work with. The process of having my vehicle serviced was made very streamlined and they made sure my car was serviced exactly as asked. awesome to work with. The process of having my vehicle serviced was made very streamlined and they made sure my car was serviced exactly as asked. More

Check in went very well. Service advisor was Steve Mclendon. On time and all key items were verified by time like check in time, work necessary and mileage verification. Steve gave me an approx wait t Mclendon. On time and all key items were verified by time like check in time, work necessary and mileage verification. Steve gave me an approx wait time and at work completion he checked be out. He when over what was done and any future services necessary. More

Wonderful Service Alisa Golden My name is Alisa Golden. I am the owner of the 2011 Toyota Camry. I purchase my Camry from Arlington Toyota 11 years ago with only 4 Alisa Golden My name is Alisa Golden. I am the owner of the 2011 Toyota Camry. I purchase my Camry from Arlington Toyota 11 years ago with only 4 mile on my baby aka Monique. My wonderful service advisor Rande Kristaiansen has always been patient, honest, trustworthy, and knowledgeable with me and Monique aka the car. As a customer trust is very important when you are coming for a service at a location. So, I look forward to many more future services with Rande Kristaiansen at Arlington Toyota. More