Arlington Toyota - Service Center

Dealing with this place was an ABSOLUTE NIGHTMARE. In SEPTEMBER I made an appointment to take my car in to be looked at for an issue covered under warranty. I arranged time off work for the appointmen In SEPTEMBER I made an appointment to take my car in to be looked at for an issue covered under warranty. I arranged time off work for the appointment and was told that because my appointment was scheduled for so late in the afternoon (4:40) they wouldn't be able to actually look at my car that day - well then maybe don't let people make appointments that late in the day. I then sent in a complaint form about that on the website using the Contact Us form and received a call back less than an hour later. But the person did not even bother to read my message, and wanted to know what car I was interested in buying. I sent an email to the managers listed on the website but got no response. I took my car in on my new appointment date and they didn't have the new part, so I had to wait a few weeks for the new part to come in. I went in in October to have the part installed and...it was the wrong part. It did not come in until January, during which they made no attempts to update me on the status. A few hours after I dropped my car off on a January Wednesday to have the part replaced, I got a text from the service advisor asking if they could keep it overnight because they found another something or other was torn and the new part wouldn't be in until the next morning. I told her that was fine. The following afternoon (Thursday) I got a text from the service advisor that when she did her inspection after the repair she found they had inadvertently unplugged the driver's side window and asked if they could keep it overnight, as it would require a few hours the next day to get into the console. To her credit, she arranged for a complimentary rental car. I was assured the car would be ready the following day. The following day, I reached out to the service advisor to confirm whether my car would be ready as I was assured it would be, and got no response. A couple hours later, I called in and spoke to a receptionist, who advised me to reach out again. I did and got no response. A couple hours later I called again, and the receptionist checked and the service advisor was out that day, and for some reason NO ONE can tell me what is going on with my car. I want to make it clear that I have no problem with her being out. In fact, I applaud a work life balance, and I do not fault her at all. But the fact that NO ONE else could help me is COMPLETELY UNACCEPTABLE. My car was ready the next day. I couldn't get out of that place fast enough, and I cannot wait to never go back again. Run, don't walk, away from this place. More

I feel comfortable when I leave my car, to them to take care my car. care my car. More

Wonderful service experience with Rande! Couldn’t have been happier with the service, communication, timeliness, and superb customer service. He even got out there and put my donut on himsel Couldn’t have been happier with the service, communication, timeliness, and superb customer service. He even got out there and put my donut on himself so I could leave when I needed to! 10/10 🌟🌟🌟🌟🌟 More

Great people, excellent service and communication. Chris Burrell always delivers. I recommend them to any Toyota owners Chris Burrell always delivers. I recommend them to any Toyota owners More

Excellent service from Arlington Toyota and Mike Sandelin, a a truly professional service advisor!! HIGHLY RECOMMEND and will be back!!! Sandelin, a a truly professional service advisor!! HIGHLY RECOMMEND and will be back!!! More

Arlington Toyota has always done my service and also where I go for parts . Everyone is always courteous. Rande is always my service guy and is top notch! where I go for parts . Everyone is always courteous. Rande is always my service guy and is top notch! More

Over the past twenty years I’ve and serviced seven Toyota vehicles at Arlington Toyota. Great service department. vehicles at Arlington Toyota. Great service department. More

Pretty quick but said they’d do the complimentary car wash and didn’t. Also I have a strange grease mark on my passenger side dash that I can’t wipe off. It’s where a speaker is. (Not the smooth part of wash and didn’t. Also I have a strange grease mark on my passenger side dash that I can’t wipe off. It’s where a speaker is. (Not the smooth part of dash) More

Everyone here is welcoming. I love the fact that I receive text with updates. I don’t like the fact that it takes so long when waiting at the dealership. I was there for oil cha I love the fact that I receive text with updates. I don’t like the fact that it takes so long when waiting at the dealership. I was there for oil change and needed 4 tires and couple filters and it took 3 1/2 hours. That is just too long. More

It was so nice and under an hour as well! I felt like I was a priority and everyone was so amazing and professional. I felt like I was a priority and everyone was so amazing and professional. More