Arlington Toyota - Service Center

Great experience mainly due to working with Chauncey on all of my visits. He is professional, and caring. I will continue to use your dealership as long as I have a car! all of my visits. He is professional, and caring. I will continue to use your dealership as long as I have a car! More

I had a leak I thought originated near the right rear-view mirror, but they found the true leak in the sunroof, and corrected it. rear-view mirror, but they found the true leak in the sunroof, and corrected it. More

Excellent service from everyone. Particular the person who found me some coffee. Tandem explained the service for my car in very understandable terms l was in and out in an amazing time frame who found me some coffee. Tandem explained the service for my car in very understandable terms l was in and out in an amazing time frame More

Poor feedback from repLong wait timeSink in ladies' Poor feedback from rep Long wait time Sink in ladies' room with no running water Service in old center much better than new one period Poor feedback from rep Long wait time Sink in ladies' room with no running water Service in old center much better than new one period More

Set up appointment for 20.000 miles maintenance and recall .Hana was advisor asked her to make me one more key she told me she will let me know.One hour letter some guy call me stating that my car is r recall .Hana was advisor asked her to make me one more key she told me she will let me know.One hour letter some guy call me stating that my car is ready I looked paperwork and find out they didn’t do recall ask him about and he said they do recall Monday thru Friday that I told him I need talk to Hana about key he said she will text or email me 5 days letter didn’t hear from nobody More

I have been struggling for the last three days with a dead car battery, but that’s just the start of this story. On Saturday morning after discovering my battery was dead I got a jump from AAA and immedi dead car battery, but that’s just the start of this story. On Saturday morning after discovering my battery was dead I got a jump from AAA and immediately took my 2015 Prius to Arlington Toyota on the assumption they could either re-charge the battery or replace it at reasonable cost. When I arrived a helpful young man named Adam came to my driver's side window, leaned in without a mask and conversed with me and wrote out my problems (the AC was also not functioning well). We had to lean in close and raise our voices to be heard over the background noise, and I wasn't wearing a mask at that point either, because I hadn't gotten out of my car. Our faces were about a foot apart. I got an Uber home. One hour before the Service Department closed at 5 they called and said it would cost $175 just to test the AC, and the tests they ran on the battery showed no problem, normal power. I declined the AC test and requested an Uber so I could come and get my car. I was told the order would be put in and I could pick up my car before the Sales Department closed at 9. I heard nothing more from the dealership or from Uber. I called Monday morning for an Uber and was again told by a Service Department rep that the Uber would be sent. After hearing nothing from Uber after an hour, I called and was transferred to the Uber desk, who said they had received no Uber order and knew nothing about it, but they would send one. After I arrived at Arlington Toyota to pick up my car I was told by an employee that Adam had gone home on Saturday sick with COVID and had not come in that morning, and that was why my Uber requests had not been fulfilled. I thought about his leaning into my driver's side window and talking louder than usual in my unmasked face so that he could be heard. This had happened just hours before he reportedly went home with COVID. There would normally be nothing wrong with that. But I looked all over Arlington Toyota and the show room was filled with people, mostly there for a huge Labor Day sale, but few, either customers or staff, were wearing masks. I talked with three employees who were maskless, and all three said they had not been vaccinated. I was told the car wouldn't start but it wasn't the battery, so I asked that they determine what the problem was and fix it. Hours later I was told that it was the battery after all, and a new one would be $340. I declined the new battery and called AAA, who said they would install a new battery for $220. By the end of the afternoon I had a new battery from NAPA a half a mile away and the very helpful AAA tech installed it. While at Arlington Toyota, I overheard a couple of the unmasked employees who had proudly admitted they were unvaccinated and had no intention of being vaccinated exchanging the most incredible misinformation. I couldn’t help it, I had to intervene. I asked them where they got their information and they refused to say (they probably had no idea of the source—it was just online somewhere). Another employee at Arlington Toyota had told me that they regularly receive emails from management that unvaccinated employees must wear masks on the job, but obviously this policy was not being enforced, so after three days of bad service and prolonged exposure to COVID, I have to conclude that management at Arlington Toyota is dangerously irresponsible and lax, and I am never going there again. I am trading in my Prius, a very good car that has saved me from having any more dealings with this dealership than necessary, for a car made by a different company, one with a sterling reputation for workmanship and customer care. More

I waited four hours to get an oil change and tire rotation. And that was with am appointment. Ridiculous! I will not be returning for service. rotation. And that was with am appointment. Ridiculous! I will not be returning for service. More

Damaged my passenger side axle lied, gave me the runaround left me with the bill after a warranty repair for an engine that shouldn’t have cost an additional $700 runaround left me with the bill after a warranty repair for an engine that shouldn’t have cost an additional $700 More

Pleased overall. Waiting area clean, quiet & pleasant. Men’s restroom had a urinal overflowing due to paper towel disposal in urinal. Floor was wet with waste material. I used the facility twice. Second t Men’s restroom had a urinal overflowing due to paper towel disposal in urinal. Floor was wet with waste material. I used the facility twice. Second time I notified Alisa that it needed attention. I purchased an accessory sun shade. The male salesperson was great. Knew his products & a good conversationalist. I specifically asked that after my tire rotation the pressures be adjusted to the specs on the factory installed spec label below the strike stud on the drivers door. 30 psi front; 33psi rear. The previous time I had my Tundra serviced at Arlington I asked Steve McClendon to tell the service tech to adjust pressure to 30 psi & 33 psi front & rear respectively. That did not happen & I stated that in my feedback review. Alisa was my rep this time and I asked her to specify to the service tech the tire pressures I desired. The customer copy of the service ticket indicates tire pressure was adjusted to 30 psi front and 33 rear. When I checked the cold tire pressure at my home the RF was at 30 psi, the LF was at 29.5, the RR was at 30.5 and the LR was at 30.0. I can understand a .5 psi variance between quality digital pressure gauges but, not a 3.0 psi variance. And yes, I do take tire pressure seriously. The delta pressures in my tires from a previous visit had me “fighting the wheel” on my way home to St. Marys, GA. Other than that I thought it would have been a “nice touch” to “top-off” the washer fluid ( even though it was slightly more than 1/2 full. Other Toyota service centers I have used refilled the washer solution reservoir. More

Everything done well but a little bit long waiting for the work to be done . It was a busy day the work to be done . It was a busy day More