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Arlington Toyota - Service Center

Jacksonville, FL

3.9
997 Reviews

997 Reviews of Arlington Toyota - Service Center

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February 18, 2022

Arlington Toyota is the definition of worry free service. A Dealership in Charleston Toyota said they could not take our vehicle until April, one call to Arlington Toyota I was told bring your car home we More

by dmb11111@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlotte Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2022 -

dmb11111@hotmail.com responded

The previous reponse was prior to picking up my car. Today 2/22 i picked up my car and it wasn't good. Brian was the point of contact he was not in the business of making the customer happy, he complained about matching the pearl white paint , how hard it was to match. He said you car damages wasn't cause by what i hit, he went on to make assumptions base on speculations. I know ivwas the driver, my insurance adjuster even agree to fix the car. Alk he had to do is make the bumper patch match thevrest of the bumper and he failed. The part they painted was white. Additionally my car was damaged at the dealership i have before and after pictures. I also recorded the conversation. Once he became aware of my picture he immediately rush out to the car with some rubbing compound and remove the visual damage. But i later discovered more damages below. His actions are and was very unprofessional and demeaning. I have proof to support my statement. I am taking my car to another collision center to be properly repaired. Credit goes to the mechanical department for services rendered. Thanks Dan

Feb 22, 2022 -

dmb11111@hotmail.com responded

I am taking my car to another collision center to be properly repaired. Credit goes to the mechanical department for services rendered.

February 18, 2022

Very fast service and professional service department members. They explained all facets of the service with great detail. Highly recommend! More

by gatorjohn1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sandelin
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2022

In have been a customer since 2002. I have always gotten excellent service.They have improve the waiting room. I am always please with the services I receive. There is no long time waiting to see someone.wh More

by colliermargaret56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chauncey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2022

I retired as an aircraft examiner in 2015 then brought my FJ...(Naval Air Station Jax)...I started with Arlington Toyota then...My service manager all this time is Chauncey Andrews...Can't thank him enough f More

by Toyota FJ#1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chauncey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2022

I had an appointment and Chris , my service rep, was right there to check me in. Chris provides excellent service. He always explains clearly if issues are found that need to be addressed. More

by aawhaley1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christopher Burrel
February 10, 2022

Efficient service department with nice waiting area. They also help you get an Uber if you live close. Service Writer, Mike Sandlin is my favorite and is very honest. More

by Lilo
Recommend Dealer
Yes
Employees Worked With
Mike Sandelin
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2022

Scheduled an appointment with Chauncey Andrews to have my 15k service performed. Everything went smooth as silk, and took roughly just little over an hour. Only reason was I requested certain techs only work More

by Black24Mazda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chauncey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The technician who worked on my car
February 08, 2022

I have a 1997 4 Runner with 247,000 miles on it. I’ve always depended on Mike Sandelin and the skilled technicians at Arlington Toyota to keep it running in tip top shape. Latest problem was an odd noise More

by Dlhong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sandelin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Dlhong responded

Reviews Arlington Toyota Feb 7, 2022 By Dlhong I have a 1997 4 Runner with 247,000 miles on it. I’ve always depended on Mike Sandelin and the skilled technicians at Arlington Toyota to keep it running in tip top shape. Latest problem was an odd noise coming from the engine. I figured it was on its last leg. Mike’s technician Poppy figured out it was the fan clutch locking up. Fixed and the engine sounds like it did the day I bought it. Cost to fix amounted to about one car payment. I can live with that!

February 07, 2022

They were very helpful and getting an appointment and service was fast. I will return. More

by Becky.miller214@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
February 05, 2022

I got in at 8:00am and was out by 9:30 am. I was in a comfortable waiting room with peace and quiet. Did not hear the constant calling of customers and chatter btwn the employees. Great layout. More

by static3226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tucker Darnell
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