Arlington Toyota - Service Center

I am extremely frustrated and dissatisfied with Arlington Toyota Service, particularly with a service person named Steven. My experience has been deeply disappointing. Steven failed to meet his responsibi Toyota Service, particularly with a service person named Steven. My experience has been deeply disappointing. Steven failed to meet his responsibilities in several ways. He knew I would need a Lyft to get to the dealership but did not inform me in time that my car was ready. Despite my attempts to contact him through calls and texts, he ignored them and refused to arrange a Lyft, leaving me stranded and putting my job at risk. His lack of consideration was unacceptable. Moreover, Steven promised that my car would get a little clean up, but he did not deliver on this commitment either. Steven is a pathological liar, i wouldnt trust him, ever. It is clear that this dealership takes advantage of its customers, particularly women, by neglecting their responsibilities and failing to provide basic assistance. I had to plead to get my car back in time to avoid losing my job. I strongly advise against using Arlington Toyota Service and suggest finding a dealership that genuinely values and respects its customers. More

Last service was excellent. Wait time was about 1 hr. 5-6 hrs too long for husband’’s car. Wait time was about 1 hr. 5-6 hrs too long for husband’’s car. More

The service time was great even there was a large volume of people coming in of people coming in More

Took my truck in for repairs on time and notified me when my truck was in service & text me when it was done ahead of time when my truck was in service & text me when it was done ahead of time More

I put a review up and it was taken down. This was the worst experience I have ever had in my entire life. Will never do business here again for anything. You’re all about the money. Nobody This was the worst experience I have ever had in my entire life. Will never do business here again for anything. You’re all about the money. Nobody can keep their stories straight and knows nothing. Communication sucks. Was told I could get a discount if I didn’t approve work. Kept my vehicle for 2-1/2 days. No sorry or nothing. You all ought to be ashamed of yourselves. Should have brought a jar of vasoline. More

Arlington Toyota is a great place to use the services ce is always good and also the sales staff Sylvia and Marylin are dry knowledgeable. Mike in service is knowledgeable and very helpful is always good and also the sales staff Sylvia and Marylin are dry knowledgeable. Mike in service is knowledgeable and very helpful More

Mike Sandelin has taken care of my vehicles for many years. He is very professional and above all I trust in his honesty in dealing with me. He is the main reason I have been a customer since 1991. He i years. He is very professional and above all I trust in his honesty in dealing with me. He is the main reason I have been a customer since 1991. He is a credit to Arlington Toyota. More

Took 2 hours to rotate tires. did not wash car.rod to put hood up not secured😡 did not wash car.rod to put hood up not secured😡 More

Arlington Toyota customer long before current ownership but have always been satisfied with sales & service. Dealing with them over 50 years as a repeat customer should be a sufficient positive review. Mik but have always been satisfied with sales & service. Dealing with them over 50 years as a repeat customer should be a sufficient positive review. Mike Sandelin in service and Gil Mariano in sales are both excellent. I highly recommend. More

Great work/job but takes too long to do it. To much wait time. Thanks To much wait time. Thanks More