Arlington Toyota - Service Center

It took 4 1/2 hours to get my car service done. Way too much time just to replace a battery and 2 air filters. Way too much time just to replace a battery and 2 air filters. More

Service experience needs major improvement. I have a 9 am appointment today and was in line until 9:40 am with other cars being seen before me who had just pulled up. Toyota service needs to ha I have a 9 am appointment today and was in line until 9:40 am with other cars being seen before me who had just pulled up. Toyota service needs to have a better system which serves their customers who were in line first. I am currently waiting inside and the car that was in line for 2 minutes and 2 seconds is being seen first just because of how the lines moved. I had been in line almost 25 minutes at that point. When I brought this to both attendants attention, no apology or care was given or shown. I told them this was not their fault but not right. I also feel like the scheduler is overbooking like airlines do since there were so many cars here at the same time. More

Working with Brian Santos was impossible. He made excuse after excuse as to why my vehicle wasn't ready. Paint both issues, painter was busy, waiting on parts, body shop worker was not in t He made excuse after excuse as to why my vehicle wasn't ready. Paint both issues, painter was busy, waiting on parts, body shop worker was not in this week ... This list goes on and on. Terrible person ... RUN AWAY More

Customer service was great I use the same person Alecia and she always make sure I’m well informed on my service. Keep up the good work and she always make sure I’m well informed on my service. Keep up the good work More

Arlington Toyota did not stand behind work done and misdiagnosed issues they created so they could do service that was not required. I will not use them anymore and advise other to stay away. misdiagnosed issues they created so they could do service that was not required. I will not use them anymore and advise other to stay away. More

Arlington Toyota Service Garage was a joy to work with and did a great job taking care of my car and me during the 5000 mile check up for my new RAV 4 Hybrid. and did a great job taking care of my car and me during the 5000 mile check up for my new RAV 4 Hybrid. More

Very disappointed with the service. Could not fix after having my truck for almost 3 months, and still cost labor fee. If Toyota can’t fix there product, where else can I take it. Could not fix after having my truck for almost 3 months, and still cost labor fee. If Toyota can’t fix there product, where else can I take it. More

This dealership was great from the beginning. From the first time I called to inquire about a repair in my car to the pick up day when my car was done. From the first time I called to inquire about a repair in my car to the pick up day when my car was done. More

They tell you one price then hit you up with hidden fees when it’s time to pay when it’s time to pay More

Great customer service and I will come back just for my service advisor chauncey andrews service advisor chauncey andrews More