Arlington Toyota - Service Center

First I only ever visited this place again trying to save a couple bucks on tires as they had a pretty good deal going. Of course I place my order and set appointment time a week in advance to ensure tires a couple bucks on tires as they had a pretty good deal going. Of course I place my order and set appointment time a week in advance to ensure tires will be there and everything goes quickly. And of course I pull in and they look at me like I have three eyes and say there is no appointment for me. I show my email receipt and they then say okay no problem we will get you right in. The service advisor asks if I’ll be waiting or picking up later, I said waiting he said well it will probably be about 4 hours. I said to replace 4 tires?!? He said well yea I like to give a buffer in case there is a problem. Knowing xxxx well they were not getting me in anywhere near my appointment time. Fast forward 1:15, one hour after my appointment time, and I ask the advisor if he knows how long until they get my car into the shop. He says oh it’s in the shop the technician just hasn’t selected it yet in their system so it still shows as not being touched. Whatever man. Same song and dance every time at this place. Eventually within another hour or so my car was listed as being inspected. Upon inspection it was found I had a faulty sensor and that’s a few hundred bucks. Funny that in a previous visit I had asked them to look at it and they said that it would be 6+ hours just to check a sensor, presumably because it was still under warranty at that point or their schedule is just so jacked up each day I’m not sure which. But something they could have looked at and fixed for me under warranty is now on my dime. Other than an obnoxious 4+ hour wait, the fact that they were just timing me out for a warranty fix, and the lack of communication between their online service store and apparently whatever else they use the tires are good tires and were a good price. Knowing what I do now about the visit I would have paid the extra $200 or so at another tire shop and avoided this place all together. The service times are so bad, appointments irrelevant on this and other occasions, that I elected to just buy my own oil and filter in the parts shop and change it myself rather than go there for the free Toyota care service. If you are really stretching a budget in your brand new car and electing for the Toyota care service be prepared to spend many hours of your life you will never get back in their nicely appointed waiting area. If you expect to have any work done on your vehicle period it’s probably wise to find another dealership or less of a cattle ranch type shop. The Toyota care is a scam and avoid it if you can because you are paying way more for something than what it’s worth. At this place you are losing valuable life while waiting in addition to that. I have bought a couple vehicles here and rarely use them for service but each time it’s the same. Terrible. Unfortunately they are what is close by so sometimes I have to just suck that egg. More

I called Arlington Toyota six times to set up a loaner car or rent a car was hung up on five times. While I was in the tow truck from roadside assistance I called Arlington Toyota again. I got through fin car or rent a car was hung up on five times. While I was in the tow truck from roadside assistance I called Arlington Toyota again. I got through finally to Dillan and told hin I was on my way in a tow truck and would need a battery for my new car that was purchased less than a month ago. I also asked him if the service department would be open and I would be arriving at 4pm. I was handed off to another service rep. I had asked several times how long it would be before a battery was replaced. I was told, haven't heard anything yet. The next time I asked the rep stated they are putting the battery in as we speak. I was there well after 5:30 pm. for a battery. After I was told my car was done I noticed two scratches on my car. I pointed them out to Randy the service rep. He came out with a wipe to try a remove the scratch on my steering wheel.When I pointed out the second scratch to Randy and he stated, I do not have time for this! and walked away. Called the service manager twice the next day and left two messages for him to please call me about my experience at Arlington Toyota dealership. Still have not heard a word from anyone at you dealership three days later. More

Staff was super helpful and got me out in under an hour. Great customer service!!! Great customer service!!! More

Lisa was very nice and listened careful. Coffee was OK and waiting area nice. Easy out! Coffee was OK and waiting area nice. Easy out! More

Good Job on service, scheduling etc. Time in service much approved from last service visit. Time in service much approved from last service visit. More

Chris did a great job of letting me know what work needed to be done on my car and kept me updated on the progress. I had a small list of items that needed fixing and everything was done to my satisfaction. to be done on my car and kept me updated on the progress. I had a small list of items that needed fixing and everything was done to my satisfaction. Thanks More

Exceptional customer service and a great overall product. My go to place for their honesty and reliability. Highly recommended to anyone looking for integrity during a car buying experience. My go to place for their honesty and reliability. Highly recommended to anyone looking for integrity during a car buying experience. More

•They didn’t communicate about the Issue I was telling them about. •The advisor that I was assigned with left that day and probably didn’t discuss the situation to the other person that replaced his spot them about. •The advisor that I was assigned with left that day and probably didn’t discuss the situation to the other person that replaced his spot •When I went to claim my tacoma, there few reps there that was free, one particular guy that was staring at me that could’ve asked what I wanted but left the cubicle and stood to another to avoid being bothered •The man that was ringing me up was all bout my payment, he didn’t even ask if I had any concerns •When I asked him about the whining noise from behind my truck, apparently the tech told him that i did some modifications that caused the noise. I asked the advisor what it was and the answer is “ I don’t know… you have to comeback here tomorrow and ask the assigned advisor about your concern “ •Again, that same guy seemed to be in such as rush that all he cared about is that $450.96 bill that I owe. By the way. The brake fluid change wasn’t part of that visit. I asked about it and Chris said “ well check the consistency and well let you know” …. Like i said nobody called. This visit was sooo much worst than my last visit! xxx Arlington Toyota??? Whats going on?? Ive been a loyal customer since I live close by. Im sure it wont matter loosing one customer, so that will be my last visit. Ill make sure anyone I know that brings their vehicle to Arlington not to comeback there due to xxxxty service. You guys don't evolve and do better… it gets worse. More

Kaitlin was freakin awesome! !! What a pleasant experience. Glad I chose this place after such a terrible accident!!! Take your vehicle here after an accident!!!! You won’t regret !! What a pleasant experience. Glad I chose this place after such a terrible accident!!! Take your vehicle here after an accident!!!! You won’t regret it!!! More

Excellent service each and every time. Services preformed explained prior to start. Highly recommend, extremely pleased Services preformed explained prior to start. Highly recommend, extremely pleased More