Arlington Nissan

I wanted and needed to share my experience with you (The Arlington Heights Dealership - Sales Managers Team) to hopefully get an explanation or resolution of some sort. I was there test driving 9.20.2012, Arlington Heights Dealership - Sales Managers Team) to hopefully get an explanation or resolution of some sort. I was there test driving 9.20.2012, with a 5 year old little girl and wife - I was looking for a used vehicle for winter time (front wheel drive) as I have 2 vehicles that are both rear wheel drive. I was dealing with Luis Lorenzana (your Internet Sales Associate) who brought out a car...(a 2006 altima) that died on me before the test actually began. That's right - the car turned off - on its own before I got a chance to actually drive off with Luis in the passenger seat and my 5 year old in the back seat! - Luis Lorenzana, you internet sales associate told me the car was out of gas! - It is amazing to me that someone would say something like that while the gas gauge is showing 3/4 of a tank left in the vehicle. The front hood of the car felt and looked repainted - so I questioned it (simply wanting to find out the details). I could tell by the sharp paint edges on the front skirts and the entire hood of the car felt rough, completely different from the rest of the car and the hood was sitting 1/4 inch below where it looks like it should. Luis Lorenzana told me the car was touched up since you guys recieved it into stock - amazingly somehow the other dents/scratches/nicks (that looked like accident dents on the bottom of passenger doors were untouched). In addition to this, the front shocks on this car bounced up and down - not only as I was leaving the parking lot - but also on the road and highway. The engine made rattling noices during hard acceleration - sounded like motor mounts or missing/leaking transmission fluid. After showing my concern with the vehicle condition and also the amount of time wasted, and complete disregard for my and family's safety - Luis Lorenzana asked me if I was ready to purchase this vehicle!!! Thats right!!! I honestly was so taken back by this - I had to ask him to repeat the question. HE ASKED ME IF I AM READY TO PURCHASE THIS VEHICLE! - Shocked at the level or expertise and lack of customer service I tried talking to Nazar Martyniouk who I was told was a manager. Doing more research I have come to a realization that he is not the manager but a sales associate. Nazar Martyniouk was just completely unhelpful, sarcastic and just plain rude. I have never been to a dealership, or any other place of business where a non-manager personnel pretended to be a manager on duty. I am not clear and cant come to grips with how your sales associates are able to just simply LIE right in your face about the most obvious of things. Its silly! Its immature and not a good business model. Overall - i just want to tell you - my and my family's experience at your dealership was terrible. Being in the neighborhood - wanted to give my business to a local dealer. I dont know how else to put it - you have FAILED. I have yet to receive any kind of customer service responce. I am hopping this email to the Sales Manager team of the dealership will provoide me with some resolution. I would certainly like to know if Nazar Martyniouk is a manager or not. I would also like to know if there is a policy of any sort on test driving vehicles of that condition. I would also like to know if there is policy on dealing with customer service issues like this one - is there someone else I should be contacting, either at your dealership or at a corporate location? More

I purchased a new Nissan Murano at Arlington Heights Nissan when my current Nissan Maxima had to be towed there unexpectedly as that was the closest dealership to work. It was towed at 3:30 PM on a Tues Nissan when my current Nissan Maxima had to be towed there unexpectedly as that was the closest dealership to work. It was towed at 3:30 PM on a Tuesday. I had to call at 10:30 AM on Wednesday to see what was wrong with it. At that time, they told me it would cost $3,000 to get it fixed. I asked to speak with a Salesmen, and I was put in touch with Sam Barcham. I explained the situation to Sam that I wanted to purchase a new car rather than putting the money into an old car. I told him my car was in their service department and what vehicles I had seen online that I would like to look at. I told him the loan terms I was looking at. He talked to his Manager, Eddie Reyes, and called me back and guaranteed me at 11:00 AM that day that they could in fact meet my requirements by paying off my old car, repairs included, and I could finance one of the two cars I had been looking at for the terms I wanted. My husband, 4 year old daughter, and I went there that same day at 5:00 PM, 6 hours later. They had not even looked at my car yet, and Sam explained to me the cars I was looking at were too expensive to meet my loan terms. I told him I had run the numbers, and they were in fact within my loan terms. He explained they had not factored in the payoff on my old car yet, even though he had told me at 11:00 am they had. I was livid. We proceeded to test drive two cars, and then we began the horrendous negotiation process. He and his Manager, Eddie Reyes, played the game “we have to go look at your car” at least twice, even though they had had my car and knew my intentions since 11:00 AM that same day. They then told me they could not meet my requirements, and asked me what they needed to do to “get me into that car”. My husband was livid, and told them to just fix the old one, and we were leaving. We were stuck, because my car was undrivable and in their shop. We did not want to pay for it to be towed again to another dealership. After an hour of back and forth, during which I had been called “honey” and “sweetheart”, they finally met my exact terms I had stated at 11:00 AM and again at the beginning of the negotiating process that evening. It took them another hour and a half to get the car and paperwork prepared, during which I had to call for my own payoff, and then Sam asked me to give him all 10s on the Nissan survey I would receive via email. 10 days later I received a “Maintenance Plus” agreement in the mail from Arlington Heights Nissan with no explanation at all. I called Nissan, and the confirmed it was a maintenance agreement for 2 years as I had read it. I have gone to a separate Nissan dealership twice now, and the agreement was never processed or paid for by Arlington Heights Nissan. The other dealership has now paid for my maintenance twice due to Arlington Heights Nissan’s incompetent service. I will never purchase nor service a vehicle at Arlington Heights Nissan again. I would highly recommend you avoid it. Rosen Nissan Gurnee, on the other hand, is incredible! More

Will buy every car at Arlington Nissan from now on. Very easy going and professional staff. The manager, Latif even came over and took time to thank us. easy going and professional staff. The manager, Latif even came over and took time to thank us. More

We purchased 2011 Nissan Versa with 6 speed manual transmision there on January 4th 2012 /a little over 6 months ago/. It was sold to us as "new" with less than 6K miles. We transmision there on January 4th 2012 /a little over 6 months ago/. It was sold to us as "new" with less than 6K miles. We were told that it was their "demo" and was driven by their employee named Sebastian /didn't work there to long/for few months. We paid for it $15,050.00 /cash price/ plus taxes,fees etc. All together over $16,800.00. This car was the "driving problem" from the beginning. First /few days after/ the was a noise -heat shield was shaking. It was "adjusted"by them. Maybe 6 weeks after /with about 8000 miles only!/ we noticed the noise which turn to be "clutch noise" /it took many attempts to find the problem/.Finally: Woodfield Nissan has solved the problem when I pointed it to them. Apparently...the guy /a little over 20 years old/ who drove this car when it was owned by dealer ...."kill the clutch". Mechanic at different nissan dealer/Woodfield Nissan/ told me exactly : " clutch was definetly abuse by some driver" This is just unbelieveble.Lucky-the warranty cover the repair. We still have Toyota Corolla 1995 with 219500 miles on it.The clutch was done with around 73500 miles /over 10 years ago/.My Wife has been driving this car since November 1997 so -I think- She "knows what she's doing". When we decide to by this car-it was standing on the side of the parking lot.Didn't look in all like it was ready to be sell. They assure us that "this is like new car"and they wanted us to take it the same day. "Done deal" ...that's what counts!I suspect they new how and how their worker drove this car. The buying experience at this dealership wasn't pleasant either. Especially the finance guy.He was acting like he is giving us a favor that he is even talking to us. My wife had a credit score over 800 points,so getting a car loan wasn't /I guess..../ a problem,right?Especially with $7,000.00 down payment ! This dealership is just a mess. Very few workers work there for more than one year.I wish to look online before we decided to buy it from them. I went to a different dealership with repair. Later on I called them.I talk to guy named Mike, few weeks ago, /car sales manager/ and he....offer me free car wash and oil change.Wow...every service at nissan dealer is assiociated with free car wash. Oil change is $20/they always have some "specials"/. What a bad joke! BOTTOM LINE: STAY AWAY FROM THIS DEALERSHIP !!! THEY ALSO PLAY THEIR "GAMES" WITH NUMBERs...PRICES.They deduct the "destination charge" from the price in their advertising to attract people to their dealership. Later on they add it on/read other reviews/.I wish I would read their reviews earlier! I would never go back there -even for any repairs. The only reason we went there was because they had a stick shift Nissan Versa 2012 base model there but we diddn't like it. I HOPE MY REVIEW WILL HELP OTHER POTENCIAL CAR BUYER TO MAKE DECISSION TO LOOK FOR THEIR NEXT NEW CAR SOMEWHERE ELSE AND ALSO WILL HELP THEM AVOID A LOT OF FRUSTRATION WE WENT THRU. More

I had been looking for several weeks for just the right car. I knew a different dealer would give me a certain price on the vehicle I wanted but wanted to shop close to home for practical purposes. I had s car. I knew a different dealer would give me a certain price on the vehicle I wanted but wanted to shop close to home for practical purposes. I had some fear going in a woman, alone. From the minute I walked in the door I was treated with the utmost respect and friendliness. Once I decided on the vehicle I explained how another dealer would give a certain price. Arlington Nissan was willing to work with me. I walked out feeling like I was treated fairly and not taken advantage of. I would recommend this dealer to everyone. buy the way...I LOVE MY NEW NISSAN JUKE! More

Alex was wery friendly and helpful. We are very pleased with his service. He explained to us all the options and benefits we will have.We got the monthly payments we can afford. with his service. He explained to us all the options and benefits we will have.We got the monthly payments we can afford. More

I purchased a Nissan Quest van on Saturday 1/14 and noticed a scrape on the passenger side front wheel the following Monday 1/16. I talked with my salesman and he said he would see what could be done. noticed a scrape on the passenger side front wheel the following Monday 1/16. I talked with my salesman and he said he would see what could be done. He worked with the sales manager to replace the wheel and tire at no cost. Thanks to them for the quick response and excellent customer service More

I was recommended this dealership through a friend of mine. The staff was very friendly and made me feel comfortable. I worked with Pat and Mike. I had made them aware of my situation over the phone t mine. The staff was very friendly and made me feel comfortable. I worked with Pat and Mike. I had made them aware of my situation over the phone the night before I went in. They had taken the time out and already had a few cars picked out for me to look at that would fit my needs. As it turns out, it was the very last car I looked at that was the best choice. They worked with me, with my credit to give me the best that they could offer and I walked out with everyting I had expected, plus more. More

I am a woman and was scared to death to enter the premises of a new car dealer. I was pleasantly surprised when I entered Arlington Nissan and from the very beginning was treated with respect. Thank premises of a new car dealer. I was pleasantly surprised when I entered Arlington Nissan and from the very beginning was treated with respect. Thank you for your service and great price. More

Salesman was professional and friendly. Worked with me without being pushy and I felt he got me the best price. I just need to talk to my husband before making a decision. without being pushy and I felt he got me the best price. I just need to talk to my husband before making a decision. More