Arlington Nissan

Awful Awful Awful, stay away The worst customer service ever, not only are they rude but a bunch of liars as well. Drove an hour in Friday evening rush traffic just to get to this The worst customer service ever, not only are they rude but a bunch of liars as well. Drove an hour in Friday evening rush traffic just to get to this dealership, only to find out that I was lied to regarding the advertised price of a vehicle. They couldn't just state over the phone about the "incentives" that were included in the advertised price that almost nobody qualifies for! This has been the most pathetic experience I've had trying to purchase a new vehicle. I'm glad I took my business elsewhere. Do yourself a favor and do the same thing. STAY AWAY More

purchase car I saw a car on the website so I drove 30 miles to check it out. Upon arrival I noticed that it had 4k miles and not 1k miles. In addition a tire press I saw a car on the website so I drove 30 miles to check it out. Upon arrival I noticed that it had 4k miles and not 1k miles. In addition a tire pressure warning light was on rim was bent a handle was missing. More

Worst Customer service My 60+ year old mother traded in her jeep for a 4 door 2015 Chevy pickup. Jorge her sales rep told her she would get $15k for her jeep and 2.65 intere My 60+ year old mother traded in her jeep for a 4 door 2015 Chevy pickup. Jorge her sales rep told her she would get $15k for her jeep and 2.65 interest. She signed the paperwork without verifying but she did ask is everything like Jorge told me? The finance guy said yes, just sign and your all done. Jorge also told her she would be getting a second control and key made at no charge since they only had one. (This process takes 20 min at Bernard Chevrolet in Lubertyville) per Jorge we had to get done at his dealer. We dropped off the truck kin Friday at 9:30am, today is Tuesday 4:30pm and NO TRUCK. Her paperwork only shows 12k for the trade in and her interest 3.25!? I talked with Mike (sales mgr) he said "it was a misunderstanding" and pretty much oh well! This is how they treat the elderly at Bob Rohrman of Arlington Heights.. Besides all the lies, something that takes 20 min elsewhere its been 4 days and still no truck..... More

BEST CUSTOMER SERVICE, SALE, & FINANCE TEAM I must say that Pavel and the entire team at this dealership restored my faith in the car buying process. They were not only very pleasant from the t I must say that Pavel and the entire team at this dealership restored my faith in the car buying process. They were not only very pleasant from the time I descended upon their lot but they were the most considerate and personable group. ALL of them were AMAZING and made buying a car after being out of the market a number of years a great experience. I must say that after walking way from a couple of deals over a three day period!! This experience was great and I walked away LOVING my. Their team truly impressed me with the level attention and consideration provided from start to finish. More

Great experience with this dealership Came in 15 minutes after service was closed with a flat tire, a salesman named Mark walked me into service and spoke to the service manager for me. Th Came in 15 minutes after service was closed with a flat tire, a salesman named Mark walked me into service and spoke to the service manager for me. They repaired my tire in 15 minutes and got me back on the road. Thank you to Arlington Nissan for all your help More

Great experience Leased a new Pathfinder last week. Had a great experience here. My salesman Larsen answered all my questions and made me feel comfortable getting out Leased a new Pathfinder last week. Had a great experience here. My salesman Larsen answered all my questions and made me feel comfortable getting out of my old Altima and into an SUV. The new car manager Jason went above and beyond on my trade. You guys rock! More

First dealership experience that I actually enjoyed! I'm from out of town and had a great experience with Harvey L. I usually dread going to car dealerships but his sincere desire to want to work with us I'm from out of town and had a great experience with Harvey L. I usually dread going to car dealerships but his sincere desire to want to work with us on finding the right car was refreshing. Thanks again! More

Super Salesman Excellent selection of cars, and outstanding sales people. We worked with Harvey Lerner, he was friendly, knowledgeable and very personable. Our kids Excellent selection of cars, and outstanding sales people. We worked with Harvey Lerner, he was friendly, knowledgeable and very personable. Our kids enjoyed talking with Harvey, which made the whole experience much more enjoyable. More

Sold a car that was prone to defects and safety issues My husband and I bought a car here less then 3 years ago and have had nothing but problems with it since driving off the lot. We have spent close to My husband and I bought a car here less then 3 years ago and have had nothing but problems with it since driving off the lot. We have spent close to 5,000 dollars in maintenance and are now faced with transmission failure at less then 100,000 miles. After researching more thoroughly (hindsight of course) the 2004 murano is widely known to have major defects in it. I consider this dealership to be irresponsible in even putting such a safety risk for sale on their lot. We are a young family and have three small children. By know means are we not taking responsibility for our decision however, you do go into a dealership expecting to be able to trust the people you are working with to sell you a car that works for you and your family. I am so disgusted and at a loss of words for the low amount of integrity this dealership has. More