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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,264 Reviews
Call Service Center (847) 481-0533

1,264 Reviews of Arlington Heights Ford - Service Center

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December 06, 2023

Repair of my hood latch was done same day which exceeded my expectations. great job More

by john blackwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John R Burzawa
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Dec 07, 2023 -

Arlington Heights Ford responded

John, thank you for this amazing review of your experience here at Arlington Heights Ford! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment! Sincerely, The Arlington Heights Ford Team

December 06, 2023

Very friendly atmosphere. John was very professional and courteous. I like the new updates in the service department at the AH location. More

by ADSANTILLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, Burzawa
Report | Print
Dec 07, 2023 -

Arlington Heights Ford responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, The Arlington Heights Ford Team

December 03, 2023

Thank you Lou Alfano and Tech James Dresden. Very reasonable pricing, professional and high tech service. More

by Bill J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Arlington Heights Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Bill J. Sincerely, The Arlington Heights Ford Team

November 30, 2023

AH Ford is a fantstic dealership, and Kevin is an awesome Service advisor. He made sure to keep me updated and was very clear about what was happening with my vehicle. And the valet service where they pick u More

by msg96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Juarez
Report | Print
Dec 01, 2023 -

Arlington Heights Ford responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, The Arlington Heights Ford Team

November 27, 2023

Gorgeous service, this Guys will be part of your Family. Glory to Ford! Love Mustang More

by Knysh96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John R Burzawa
Report | Print
Nov 29, 2023 -

Arlington Heights Ford responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Arlington Heights Ford Team

November 26, 2023

The work was all completed on all the recalls. Even the camera that was hard to get. Thank you. More

by edkuhl82
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burizma
Report | Print
Nov 28, 2023 -

Arlington Heights Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Ford Team

November 26, 2023

Arlington Heights Ford has a top notch service department. They have provided me with pick up, delivery and the best and easiest auto repair and maintenance service that I’ve ever experienced duri More

by RhondaR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can’t remember the names of others.
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Nov 28, 2023 -

Arlington Heights Ford responded

RhondaR, thank you for your kind words. We feel our service department is what makes Arlington Heights Ford special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Arlington Heights Ford Team

November 25, 2023

The service was great, always updating me with every step of the way. Awesome service and customer service More

by alcocerwendolyn1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Berzawa
Report | Print
Nov 28, 2023 -

Arlington Heights Ford responded

Your kind words and fantastic review are greatly appreciated! We are elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Arlington Heights Ford Team

November 25, 2023

I was charged almost $200 for a tech to walk around my car and visibly inspect my wheels. I ask for a tire balance which I never received. Disappointed. More

by french4722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John B
Report | Print
Nov 28, 2023 -

Arlington Heights Ford responded

Hello, we appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. My direct line is (847) 812-0038, please contact me at your convenience. I look forward to hearing from you. Sincerely, John Guido, Jr. Director of Midwest Operations jguidojr@ahford.com

November 22, 2023

Lou Alfano really helped me out with my Truck maintenance and he took care of the two recalls it had. Thank you More

by rbarges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Bayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Arlington Heights Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Lou does for Arlington Heights Ford and our customers. Hope to see you again soon! Sincerely, The Arlington Heights Ford Team

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