Arlington Heights Ford - Service Center

Poor Service We took our sons car in for service while he was in town visiting over the holidays. We asked to have an oil change when we made the appointment over We took our sons car in for service while he was in town visiting over the holidays. We asked to have an oil change when we made the appointment over the phone and also when we dropped the car off. They called and suggested other services, which we agreed to have done. They kept the car for a couple of extra days to service it. It wasn't until after we picked the car up that the CHECK OIL LIGHT WENT ON, when we realized they never changed the oil. VERY POOR SERVICE, If the work order didn't show the request it should have been recognized by the mechanic and recommended. Makes me wonder what else was overlooked, we won't take any chances!! #differentdealership More

Always receive excellent service. Mike Waddel answers my questions about the repairs needed to my 9 year old Fusion and keeps me informed. Always gets me a loaner courtesy car. questions about the repairs needed to my 9 year old Fusion and keeps me informed. Always gets me a loaner courtesy car. More

Quick Lane Spiro and Casandra's Quick Lane service crews are awesome! Jerry Hood's service department is awesome as well. My personal mechanic, Todd Norris, is e Spiro and Casandra's Quick Lane service crews are awesome! Jerry Hood's service department is awesome as well. My personal mechanic, Todd Norris, is excellent as always. I have never been disappointed with my service needs since my first AH Ford vehicle purchase, a new 1987 Bronco, I've purchased and serviced my personal and work vehicles here ever since. Thank you, Guido Clan, for an excellent and efficient vehicle purchase and service experience. Happiest of New Year to my AH Ford "family". More

Excellent Service Purchased a new truck, scheduled undercoating, protective package, spray in liner, window tint. Dropped truck off, was given a loaner, my truck was c Purchased a new truck, scheduled undercoating, protective package, spray in liner, window tint. Dropped truck off, was given a loaner, my truck was completed on time and in an excellent manner. More

Excellent service!!!! I had the preferred service completed on my 2015 Explorer. The work to be done and cost was explained before the service, it was quick, and I got a re I had the preferred service completed on my 2015 Explorer. The work to be done and cost was explained before the service, it was quick, and I got a report for what to expect in the coming months. Overall great experience! More

Excellent Service We are always pleased when we bring our vehicles in for service. Friendly, quick service every time! Everyone we encounter at Arlington Heights Ford We are always pleased when we bring our vehicles in for service. Friendly, quick service every time! Everyone we encounter at Arlington Heights Ford is great. More

Oil change Everything from perfect from start to finish. Nice people to deal with and I feel they deal with me honestly. Can’t ask for more than that. Everything from perfect from start to finish. Nice people to deal with and I feel they deal with me honestly. Can’t ask for more than that. More

Excellent customer service ! I never need to make an appt for routine service and they get me in and out quickly Would highly recommend Arlington Heights ford I have been coming there for over 20 years for routine service and they get me in and out quickly Would highly recommend Arlington Heights ford I have been coming there for over 20 years More

Convenient, Fast, Friendly, Priced Right! Made appointment with Wade by phone. Brought car in; left it for service. Received courtesy shuttle home with Adrian. Received call 2 hours sooner tha Made appointment with Wade by phone. Brought car in; left it for service. Received courtesy shuttle home with Adrian. Received call 2 hours sooner than expected that car was ready. Shuttle picked me up; returned to AH Ford to pick up car. Everything was done quickly, cleanly, knowledgeably and by friendly courteous personnel. This was my first experience with AH Ford since we've recently moved to Arlington Heights. I shall return, for sure. More

great job Great staff to deal with, very professional and down to earth. Clearly explain what needs to be done and if more problems might arise, straight forwa Great staff to deal with, very professional and down to earth. Clearly explain what needs to be done and if more problems might arise, straight forward on communications. More