Arlington Heights Buick GMC - Service Center

Does not stand behind their vehicles! We bought and services our car at Sullivan. We received a recall letter about our airbags that stated we were not to bring the vehicle in until we ex We bought and services our car at Sullivan. We received a recall letter about our airbags that stated we were not to bring the vehicle in until we experienced the problem. While we were on an extended vacation in the middle of nowhere,we experienced the problem. There was not a Buick dealer for hundreds of miles. We had a local mechanic look at it and he couldn't find anything wtong. We called Sullivan after we got back and we were told that because now that we were over the mileage limit stated in the letter they expected us to pay for them to take a look at the vehicle. Way to stand behind your product and treat your cutomers. We were thinking of buying another Buick but not now and not from Sullivan. Be forwarned! More

Best dealership and service center ever!! I have purchased 2 cars within the past 6 years from Sullivan and couldn't be happier!! Just went in this week for an oil change on my GMC Acadia and I have purchased 2 cars within the past 6 years from Sullivan and couldn't be happier!! Just went in this week for an oil change on my GMC Acadia and was helped by Victor Gomez in the service department. It was discovered that my rear brakes needed to be replaced as well. Victor is excellent! He is so knowledgeable, kind, trustworthy and helpful and he made sure that I got the best price for the work that needed to be done. I highly recommend Sullivan and wouldn't take my car anywhere else!! -Susan Pabich More

Thank you We had a wonderful experience with victor at Buick! We had been to many other dealership throughout the day and this service was by far the best! Than We had a wonderful experience with victor at Buick! We had been to many other dealership throughout the day and this service was by far the best! Thank you for helping us find the best car for our family! More

Excellent Experience We went in today to have our 2014 Terrain serviced and left with a 2019 Terrain with all the bells and whistles. We were very pleased with our 2014 a We went in today to have our 2014 Terrain serviced and left with a 2019 Terrain with all the bells and whistles. We were very pleased with our 2014 and the service we have always received at Bill Sullivan’s Buick-GMC in Arlington Heights. But today we need to thank Geoff Sulkowski in the Service Department, Shelley Barr in Service/Sales, Mike Audino in Management, and Carrie Herrera in Finance for all the time they each took explaining the options available to us. We are very appreciative and also excited to have a beautiful new SUV. We highly recommend Bill Sullivan Buick-GMC for purchasing and servicing your vehicle. More

Victor is wonderful! Victor listened to me and ran a diagnostic test on my car and test drove it. He assured me the car is ship shape. He's very helpful and went beyond Victor listened to me and ran a diagnostic test on my car and test drove it. He assured me the car is ship shape. He's very helpful and went beyond the call of duty. R A Livingroom More

SERVICE CENTER=NO SERVICE I have 17 pages of service records for my GMC 2010 Terrain from this dealership. Back in 2017 when my GMC was 1000 miles out of warranty it ran codes I have 17 pages of service records for my GMC 2010 Terrain from this dealership. Back in 2017 when my GMC was 1000 miles out of warranty it ran codes P172 and P175. The dealership said possible fuel injection issue, cleaned something, sent me on my way. For the next year my check engine light would intermittently go on and off and it made this knocking noise that would happen after my engine was shut off for the day. I looked up the codes and it said my fuel pump may be going out. There was a recall (#43180) but my VIN wasn't included. Brought it into the dealer on 5/17/18 and they had it until 5/24/18, cleaned it again, said that if it keeps up I will need to replace my whole injection system for $1600.00. Week later check engine light goes again, same codes, took it for a second opinion and that mechanic saw that my oil was overflowing so either the mechanic put too much in or it was mixing with gas. He changed my oil, told me to drive it, oil level was ok but engine was still make the knocking noise. The mechanic told me to take it to MB Automotive who are experts at engines. Made an appt. and they diagnosed the issue within an hour and it was the fuel pump. Why GMC had my cars for days and never even suggested that is beyond me. I am now out $240 that should have went towards the new fuel pump. Called GMC corp.- their opinion is it was out of warranty so sucks to be you. Do yourself a favor and find a local mechanic who knows what they are doing and stands behind their work, GMC has no interest in keeping their customers happy or providing good service. More

Cindy Laser, Service Dept. I use Cindy exclusively, because her level of customer service is outstanding. I guess that being a woman, I like dealing with one. She is always ex I use Cindy exclusively, because her level of customer service is outstanding. I guess that being a woman, I like dealing with one. She is always extremely helpful. I have bought three new cars from Sullivan and with each car, I usually need her help me, because of the incredible technology, that is put into these new cars, that baffle me! When Cindy is off, I always count on Geoff to help me. He too, is very patient, teaching me how to run some of the stuff. More

Fast and helpful Cindy was kind and outgoing. She helped me right away and made sure all of the issues with my car were fully addressed. Very pleased with the service. Cindy was kind and outgoing. She helped me right away and made sure all of the issues with my car were fully addressed. Very pleased with the service. More

Great Service Experience Cindy was very helpful and efficient in handling my recent service need. She was able to have my car looked at and problem assessed very quickly. She Cindy was very helpful and efficient in handling my recent service need. She was able to have my car looked at and problem assessed very quickly. She explained in plain English what needed to be done, offered me options, and also was able to get a loaner for me very quickly. I appreciate her highly competent, friendly service! More

Cindy Laser Goes Above and Beyond! Just a few words of commendation for my trusted service advisor--Cindy Laser! She is so friendly, professional and goes above and beyond to satisfy t Just a few words of commendation for my trusted service advisor--Cindy Laser! She is so friendly, professional and goes above and beyond to satisfy the customer. I always have a very good experience when I deal with her. She really "gets it" and strives to accommodate me in whatever way she can. You have a keeper here with Cindy! Thank you for another great service experience--it (almost) takes some of the pain away from paying the bill!! I will always use Cindy as my service advisor!! More