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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.9
984 Reviews

984 Reviews of Arlington Heights Buick GMC - Service Center

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November 16, 2016

Extremely experienced and knowledgeable! My GMC Terrain's message board came up saying that my engine was overheating and the engine fans were blowing although my car had only gone a few mile More

by Susap979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Hetzel
November 11, 2016

Excellent Service Brought my 2016 Canyon in for two recalls and oil change. Cindy was the service writer very friendly and accommodating. As with my buying experience w More

by bobcanyon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy Laser
September 26, 2016

friendly and helpful stafd Sullivan Buick is an awesome dealership I just purchased my 5th Vehicle and couldn't be more pleased my salesman Eliot pergricht has always made my ex More

by akindell94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eliot Pergricht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2016 -

Arlington Heights Buick GMC responded

Thank you so much for this great review, and sharing your experience with us! We will be sure to let Eliot know that you had a pleasant experience purchasing your 5th vehicle. Please enjoy your purchase, and if you need us we will be here for you! - Sullivan Buick GMC

September 22, 2016

Excellent Service Always! I was out running errands and came out of the store to find out that my Encore wouldn't start. Confused since it had been running just fine I called More

by Elaine C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Hetzel
Sep 26, 2016 -

Arlington Heights Buick GMC responded

Elaine, thank you so much for sharing this story! We are so glad that you thought of us, and that we were able to help you resolve the issue right away. We will be sure to let Dave know what a great job he did helping you, and saving you time by getting it all done in one visit. We appreciate your business, and if you need us in the future please do not hesitate to reach out. We will be happy to help! - Sullivan Buick GMC

August 19, 2016

Great CustomerService I'd like to give a shout out to two employees at Sullivan Buick. First off, Cindy Laser who is one of the service advisors. She went above and beyon More

by Holly Hamburg
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy Laser
Aug 29, 2016 -

Arlington Heights Buick GMC responded

Thank you for your kind words Holly! We are so happy to hear that you received great service from Cindy and Mike. We will be sure to pass along the compliment. We appreciate your business and are here if you need us. Thanks for choosing Sullivan Buick GMC!

August 18, 2016

Customer Service like no other I've been coming here for years, and trust them with the safety and service of my car. My last maintence service experience was exceptionally superb. More

by lesley38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Gomez, Dave Hetzel, Cindy Laser
Aug 19, 2016 -

Arlington Heights Buick GMC responded

Thank you for your kind words! We are so happy to hear that you received great service from Cindy and the rest of our Service Team. We will be sure to pass along the compliment. We appreciate your continued business and are here if you need us. Thanks for choosing Sullivan Buick GMC and we look forward to assisting you with your next vehicle purchase! - Sullivan Buick GMC

August 03, 2016

PHENOMENAL SERVICE I have been coming to this dealership to service my car for as long as I can remember. The reason I keep coming back is the phenomenal service that I More

by sophie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Hetzel
Aug 04, 2016 -

Arlington Heights Buick GMC responded

Sophie, thanks so much for your patronage! We will be sure to tell Dave how much his great service means to you. We appreciate your business, and are here if you need us! Thank you for choosing Sullivan Buick GMC!

July 14, 2016

Excellent Service Department/Adviser & Manager Had to bring my Regal GS in for service after an unusual problem occurred during winter storage. Always ask for Service Advisor Dave Hetzel who tru More

by VERVEN57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Hetzel
Jul 18, 2016 -

Arlington Heights Buick GMC responded

Thank you for this very kind review. We are elated that you are happy with the service that you received and are so glad that we were able to assist you in fixing the issue with your Regal GS. We will make sure Dave knows how much you appreciated his assistance and knowledge. Thank you for choosing Sullivan! We appreciate your business. - Sullivan Buick GMC

April 20, 2016

Excellent personel interaction and service!! We have dealt with Dave Hetzel for over three years . He has always been a good listener during phone scheduling and at drop off for service. He check More

by Enclave owner rjms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Hetzel
February 23, 2016

Best service department and consultant, Dave! I am always highly impressed and satisfied with the service department at Sullivan. The mechanics do a great job and always make sure my car is workin More

by Susap979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Hetzel
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