Arlington Heights Buick GMC - Service Center

Kudos to Sullivan Buick A very professional dealership who actually cares about their customers. Excellent customer service in an extremely warm and welcoming atmosphere. I u A very professional dealership who actually cares about their customers. Excellent customer service in an extremely warm and welcoming atmosphere. I usually deal with Dave Hetzel in service and I cannot say enough about Dave's professionalism and patience in explaining everything and keeping the customer abreast of the work progress. Service manager, Mike Baker, does an excellent job overseeing this department and is always available to assist. Both Mike and Dave are wonderful assets to the Sullivan Buick Team. I refer friends and family to this dealership! Try them and see for yourself.........you won't be disappointed. Glenview Enclave owner clb More

Dave Hetzel is Excellent! I've been servicing my cars at Sullivan, Arlington Heights for over 15 years. I have also purchased two vehicals and traded in one , and sold one. I f I've been servicing my cars at Sullivan, Arlington Heights for over 15 years. I have also purchased two vehicals and traded in one , and sold one. I feel that they were very fair on the purchases and sales. Regarding servicing, I prefer Sullivan, even though others may cost a little less. I usually call or ask for Dave Hetzel. He is always very patient in answering my many questions, and thorough in explaining what needs to be done, and also what doesn't need to be done! I trust him. He is also pleasant and willing to take extra steps to help. I also deal with Rose once in awhile, and she has the same qualities as Dave. No knock on anyone else... I just don't know them as well, but all the service people seem very competent and accommodating. Back to Dave Hetzel... I think that you have a high quality employee there. Please do what you can to keep him there! Thank you. Mike McNichols. More

Great Service! Rose, in your service department is amazing. She and the service department really exceeded my expectations today. Not only did they give me a quick Rose, in your service department is amazing. She and the service department really exceeded my expectations today. Not only did they give me a quick oil change, Rose determined that I hadn't used a gift certificate and applied it to my bill. What a pleasant surprise. Thanks! More

Awesome GMC Terrain Victor was awesome! Very friendly and polite, He answered all my questions and concerns, I would definitely recommend this dealership and salesman. Aw Victor was awesome! Very friendly and polite, He answered all my questions and concerns, I would definitely recommend this dealership and salesman. Awesome experienc and verry happy with my new terrain. More

Service Dept. Beyond Compare I bought my 2008 LaCrosse at sullivan in Arlington Heights, back in Sept, 2008 simply because it had the exact model with options that I wanted. Livi I bought my 2008 LaCrosse at sullivan in Arlington Heights, back in Sept, 2008 simply because it had the exact model with options that I wanted. Living in the southside of Chicago, I was leary of the distance. But, due to the fantastic service department, I have made the trek back for every service need ever since. And yes, I WOULD DO IT AGAIN. More

personalized customer service My experience with Sullivan Buick has been primarily with the car repair service department. David Hetzel, the service advisor, is the personificatio My experience with Sullivan Buick has been primarily with the car repair service department. David Hetzel, the service advisor, is the personification of personalized service, a rare commodity in the car repair business. I always have confidence that the job will be done right when he is in charge of the work. Sullivan's mechanics have always done a good job for me, even on difficult to diagnose problems. I have been a customer of Sullivan for more than thirty years. More

Excellent Customer Service from Dave Hetzel I brought my Buick Lacrosse in for service today to have a 'ding' punched out. Dave Hetzel was my Service Advisor. He went the extra mile by touchi I brought my Buick Lacrosse in for service today to have a 'ding' punched out. Dave Hetzel was my Service Advisor. He went the extra mile by touching up the spot with paint. I can't even see where it is !! Dave has been my Service Advisor a number of times. He is always very concerned about pleasing me and taking care of my service needs. He is always courteous, knowledgable, and truly is a perfect example of "service after the sale." I feel very comfortable leaving my car with Dave and implicitly trust him. I will be a Sullivan Buick "lifetime customer," largely due to Dave Wetzel and other people like him at Sullivan Buick in Arlington Heights. Michael La Vant More

Service was great Every time I go into the service department at Sullivan they could not be more helpful or welcoming. They have been efficient and go out of their way Every time I go into the service department at Sullivan they could not be more helpful or welcoming. They have been efficient and go out of their way to make you fell welcome. More

Great Overall Experience My experience at Sullivan Buick GMC and especially with Mike Ayoub was an awesome one. I went in not sure whether I was actually going to purchase a My experience at Sullivan Buick GMC and especially with Mike Ayoub was an awesome one. I went in not sure whether I was actually going to purchase a car. I was a first time car buyer and didn't know the steps to actually purchasing one in my name. Mike was friendly from the moment I first contacted him to inquire about the vehicle. He responded fast and very honestly to all my questions and inquiries. One of the things that really stuck out for me was on my way down to the dealership to "just look at the vehicle and see if I liked it." The morning of my visit Mike Ayoub called me and told me he was excited to meet me and show me the vehicle and that he had gotten it all cleaned up and looking nice and ready for me. He also warned me that there was another customer that wanted to come look at it that day so I should come as early as possible. With a near 2 hour drive ahead of me, I informed him that it would take awhile to get down to the dealership. Mike called me every couple hours to inform me on the other client and his whereabouts to determine if it was worth my trip. When he called me the last time before I arrived, he only called me to tell me the other guy decided he was going to come on Monday and that I didn't need to rush any longer. (Many dealers would have still tried to rush me there to get on with the process) When I arrived at the dealership, I was immediately greeted by many employees. Being the last day of the month, and the busiest, people were everywhere but Mike was there to greet me with a cold water for my friend and I and show me to the car. He let me take a look at the vehicle then gave me some time to look through anything I wanted without the pressure of him standing there. I quickly decided that I had a change of heart and I wanted the vehicle. When I told Mike he was very happy and extremely helpful getting everything done. I couldn't be happier with my service and my new vehicle. More

Service consultant This may be the best service center I have ever used. Dave hetzel has been a pleasure to work with always. He makes every visit better than the last. This may be the best service center I have ever used. Dave hetzel has been a pleasure to work with always. He makes every visit better than the last. He makes sure things are done right. More