Arlington Heights Buick GMC - Service Center

Cindy Laser-phenomenal service advisor!! Above and beyond!! The Buick Sullivan dealership and specifically, Cindy Laser are committed to a very, very high level of customer service and deliver it!! Cindy helped The Buick Sullivan dealership and specifically, Cindy Laser are committed to a very, very high level of customer service and deliver it!! Cindy helped me with a repair on my Buick Enclave and a warranty coverage I did not know I had. She also secured a loaner car for me and made the entire experience completely seamless and exceeded my expectations. This does not happen often in the service industry, but all of my experiences at Sullivan have consistently been above and beyond!! Many, many thanks Cindy for an awesome job well done-you are a gem!! More

EXCELLENT SERVICE! Couple years ago I had purchased a used Buick from a dealership in Schaumburg. I had looked up Buick Dealerships close to my work that I could go to Couple years ago I had purchased a used Buick from a dealership in Schaumburg. I had looked up Buick Dealerships close to my work that I could go to in order to service my Buick that was more conveniently located. Bill Sullivan Buick GMC quickly earned a loyal customer due to the outstanding customer service provided by the service department. I also have recently purchased a used vehicle from Sullivan as well and everyone I have dealt with from several different departments have been so pleasant to deal with. Quality service all around! I will continue to highly recommend Bill Sullivan to all I know. More

Determined Service Advisor Cindy Laser was a determined, and persistent advisor in her attempt to help me get an answer on a rather uncommon problem with my radio. As my vehicl Cindy Laser was a determined, and persistent advisor in her attempt to help me get an answer on a rather uncommon problem with my radio. As my vehicle was a new 2017 model, she used all available resources at her disposal including contacting a GMC product trainer to try and come up with an explanation to the situation I was experiencing. More

Superior service!! My 2014 GMC Acadia's taillight was getting some water and condensation in it so I brought it into the service department to get checked out. I was war My 2014 GMC Acadia's taillight was getting some water and condensation in it so I brought it into the service department to get checked out. I was warmly greeted by Cindy and after looking at the taillight, it was determined that I would need a replacement. The part was ordered and a couple of days later Cindy called to let me know that it was delivered. On the day I was secheduled to come in, they immediately went to work installing the new taillight. Before I had even finished my cup of coffee, it was done!!! Cindy took my car thru the car wash for me and I was in and out within 15 or 20 mins!!! Incredible job done by everyone at Sullivan! More

Always so accommodating! Cindy Laser in the service department was so accommodating and easy to work with. She is very friendly and kept me informed of the amount of time nee Cindy Laser in the service department was so accommodating and easy to work with. She is very friendly and kept me informed of the amount of time needed to complete the oil change, tire rotation and recall work on my truck. She arranged for me to get a ride to a store so that I could shop while they worked on my truck. It made the whole experience very easy. The work was completed quickly. I had an excellent experience. More

Poor customer experience Very poor customer service in the service center, no response for a call and no follow up calls, first time turned out to be last time . Very poor customer service in the service center, no response for a call and no follow up calls, first time turned out to be last time . More