Arlington Heights Buick GMC - Service Center

The experience having Dave Hetzel (Service Consultant) has been far above any experience my wife and I have had in the forty years we have purchased automobiles. Dave has gone above and beyond to see tha has been far above any experience my wife and I have had in the forty years we have purchased automobiles. Dave has gone above and beyond to see that any problem is corrected. Dave is a valuable asset to Sullivan Buick GMC. We thank Dave and Sullivan Buick GMC for employing quality staff. More

I came to this dealership for service on my 2010 Terrain due to the closing of the GMC dealership in Libertyville. I had received a $ 50 gift card from Sullivan stating that they would be my new GMC dealer due to the closing of the GMC dealership in Libertyville. I had received a $ 50 gift card from Sullivan stating that they would be my new GMC dealership so I thought I'd try them out. I first went on their website, which is really well put together and informative, and realized that it is very easy to request a service appointment online...definitely a good start. I also saw a coupon online for 20% off any service or repair, but it was expiring on 2/28. I was not bringing my car in until 3/1, so I asked them in my request for a service appointment if there was any way I could still use the coupon. Well, I received an email back pretty much right away letting me know that my appointment was confirmed for 3/1 and also received a phone call from Victor(?) telling me that it was not a problem for me to use the coupon. Again, I was very pleased to hear this as I needed an oil change, tire rotation, alignment and fuel injector service and am a single mom without much extra cash. Since I am not familiar with Dundee Road at all, the worst part it seemed was getting there from my job in Lincolnwood. However, once there I was waited on right away. Everyone was very friendly and thanked me for choosing their dealership when they found out it was my first visit. This was at 1:00pm and they estimated it would take 2 - 2 1/2 hours to service my car. I decided to walk across the street to grab some lunch, which was not easy since I couldn't tell if there are no sidewalks or they were just loaded with snow. (I guess the businesses around there don't consider shoveling sidewalks important?) Anyway, after lunch I looked around in one of the stores and arrived back at the dealership around 3:10pm. I was sitting in their very nice waiting area when at 3:20pm I was informed my car was done...right on time. So I must say my entire first experience with this dealership was very easy and enjoyable, and since I was able to use both the coupon and the gift card, quite economical for the work performed. I will definitely use them for future service appointments and would readily recommend them to others. P. Alpert More

My car was towed in to Sullivan and Jeremy was wonderful. He let us know the problem, fixed it and was able to get everything covered under warrantee so it didn't cost a penny. This could have been a very e He let us know the problem, fixed it and was able to get everything covered under warrantee so it didn't cost a penny. This could have been a very expensive repair for us but as usual Jeremy saved the day. I always know I'm in good hands when Jeremy takes care of us. Thank you Jeremy; we are so very grateful! More

A little baffled after the first visit for service but came back the next day and Jeremy made it right. Whatever went on behind the scenes, and I don't really need to know, but I was very impressed the ne came back the next day and Jeremy made it right. Whatever went on behind the scenes, and I don't really need to know, but I was very impressed the next day. Jeremy was very honest and sincere. More